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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Germany rated Generali Global Assistance
4.58 out of 5
296
ratings and reviews
99%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I purchased this because we were strongly advised to do so by the trip organizers. However it was a waste of money. If your hotels have a 24 hr cancellation, you don' need this. Check your health insurance policy, if you have a good one, you don't need this. Check your credit cad, you probably will find you don't need this also
Jeanne J. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry that we didn’t meet your expectations. Our plans provide a wide range of assistance services and insurance coverages designed to help travelers and protect their prepaid, non-refundable trip costs should they have to cancel or interrupt their plans due to a covered reason and incur unplanned expenses. Different coverages and services might appeal to different travelers depending upon the nature of their arrangements and any other coverages that you already have in place. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
    Jun 08,2017
The trip included a
cruise
tour
Generali Global Assistance Standard
Since I did not have to use the insurance this time no complaints. I have tried to use before but it is too hard to meet all the specific requirements. If I am paying for medical coverage abroad, that ins should pay first especially since Medicare will not cover anything outside the USA and should pay the bills direct to the medical facility. We have had to pay ourself in the past because we could not obtain all the correct paper work.
Barbara A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments on "secondary" medical coverage. However, we would like to take this opportunity to point out several benefits that were included in your CSA Custom plan.

    (1) CSA did provide "secondary" medical which would have required you to first submit your claim to any other primary collectible insurance policy. If the primary provider denied payment but it proved to be a covered medical expense under your secondary coverage plan, then CSA would have reimbursed you on a primary basis.

    (2) CSA offered ON DEMAND MEDICAL CARE through their
    Teladoc network (formerly Consult A Doctor TM) which offers 24/7 access to its proprietary nationwide
    cross-coverage network of U.S. licensed physicians for telephone and secure e-mail medical consultations.

    (3) CSA also offered "No Out-of-Pocket Medical Expense". If you had developed an acute illness while on your trip that required treatment by a physician, you could have called the
    Emergency Hotline to obtain the name of a local qualified physician in the assistance provider’s network. If an in-network physician was available, the assistance provider would have scheduled the medical visit and guaranteed payment to the physician for a medical visit not to exceed 1000 USD for covered medical conditions.

    (4) The CSA assistance provider also offered Interpretation/Translation services. The assistance provider would have assisted with telephone interpretation in all major languages or would have referred you to an interpretation or translation service for written documents.

    Please always refer to your CSA Custom certificate for complete terms and conditions for these and all other benefits prior to purchase or within the 10 Day Review Period.
    May 24,2017
Generali Global Assistance Premium
CSA provides a great product. I have used tems 4 time in the past year and fully expect to do so several more time this year.
Each time I purchase i compare the other offering from other travel insurance companies and CSA consistently offers the best coverage and value.
Arch H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Our bag was delayed by the airline for six days. The claim was processed quickly. There is a $200 limit on delayed baggage (less than what we had to buy!) but this is fairly standard for all plans.
Nina K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Of course, it's always a good thing when you don't need to utilize your insurance; but of course, that's what it's for. I found the online process easy to navigate and the information provided by the customer service rep very easy to understand. I always ensure our trips but have never had to use the insurance (knock on wood!) The true test is if and when I ever need to file a claim.
Harry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I will be ordering another plan as soon as the plans are complete.
Everett R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
The CSA offering are good and I have purchased their services before and will do so again.
I have noticed that some of the coverage has decreased so I'm not happy about the reduced offerings.

Though I travel frequently to Europe and Asia it is important to my family that the funds available to extract me from an undesirable situation with kidnapping and terrorist is high on the import things to them and I must say to myself.

That said I will likely purchase a policy in the next few days for an upcoming trip.
Arch H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I find the agents very helpful in answering my questions.
Karin F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
My BIG concern is that I filled out an on line request for you folks to send me a copy of my policy, and I'm STILL waiting for your response. It wasn't the end of the world. Thankfully, other than a hold on one credit card, there were no other negative events.
We all have "bad hair days", but you guys really need to fix your response time on simple requests. You can't fix it if you don't know about it. So, I'm informing you. Thanks!
Alice C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
The policy provided peace of mind for us while we traveled in Europe for several weeks.
Alan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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