Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
As far as I know, the travel insurance actually covers what it says it covers. We did not need to file any claims so I can't comment on how difficult (or easy) that aspect might be.
My only complaint would be that our team consisted of people from four states, and we had to buy travel insurance separately for each state. That is rather awkward, and I was astonished at how different the costs were for the same coverage in each state.
My only complaint would be that our team consisted of people from four states, and we had to buy travel insurance separately for each state. That is rather awkward, and I was astonished at how different the costs were for the same coverage in each state.
Donald C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
The plan was perfect for my needs. I wanted good protection for medical and evacuation purposes if needed and it provided that.
Robert G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
We purchased the insurance to be sure we were covered for health concerns since our personal health coverage no longer covered overseas travel. The fortunate part about our plan was it covered our unexpected trip interruption and reimbursed us promptly for the non-refundable hotel costs we had paid for at our final destination.
Thomas U. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We had to cancel our trip to Costa Rica due to my husband's serious health condition. Fortunately we were able to do this within the time frame to get all of our lodging money back except for a $50.00 processing feel therefore we didnt need to use our insurance policy.
Rhonald H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Many benefits at a reasonable price. Fortunately had no opportunity to use them.
Tamara T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I didn't have to use it so I can't really tell how good it was. It gave me peace of mind.
Randolph S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Having insurance worked. We all came home safe and sound!
Roberta R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
My cruise was cancelled due to bankruptcy and this pathetic insurance policy was worth nothing to us. They refused to cover any airfare or accommodation loses what so ever, because they we not considered a covered event! Give me a break!
Ruth H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:
"We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We’ve reviewed your claim and a member of our team is reaching out to you to explain why your claim wasn’t payable. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."Mar 21,2016
The trip included a
tour
Generali Global Assistance
Standard
We had to cancel our trip due to my spouse's sudden health issue. I submitted the proper materials to CSA.. Within severaolhours of my sending in the materials by fax, I received an email that my claim had been processed and that we would receive 100% of the requested reimbursement within 7 - 10 days. We received the check in one week. The follow-through and service was excellent. I highly recommend the CSA Company to you!
Daniel S. would
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
Generali Global Assistance
Standard
I believe that the CSA Travel Protection Custom plan offered great bang for the buck, offering comfort and reassurance if something did happen. I was fortunate that I did not have to use it.
David S. would
recommend this plan to a friend or relative.
In the future, if you would like assistance with a quote or purchase, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.