Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I'd recommend that a friend visit insuremytrip.com and choose a plan that met their needs. The Generali Global Assistance plan gave me peace of mind concerning any trip disruptions.
Ann S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The agents were easy to work with, clearly explained the coverage, pricing was competitive. Fortunately, we have never had to file a claim, but we felt reassured to have the policy.
Roberta R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
This was our 1st experience of having to cancel a trip due to medical reasons. We filed the necessary paperwork which was lengthy. A checked arrived within 3 weeks for the amount requested. Very impressive!
Alice S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Preferred
Obtaining the coverage was very efficient. Procedure was fast and the print out consisted of several pages, not 20 pages.
Patricia B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Airline cancelled our direct flight from the Azores to Boston at the last minute for "commercial operational reasons." We were put on a later flight that included a stopover. This resulted in us missing our flight from Boston home to Philadelphia. We had to purchase tickets on a later flight. We ended up having to eat that additional cost of $442 because the CSA General Global Assistance Custom plan did not cover it even though it purported to cover trip delays and trip interruptions. The (very) small print indicated they would only pay for delays caused by weather, mechanical breakdown or labor strike. So an airline can cancel your flight at the last minute, perhaps because it is not full, leaving you high and dry with additional costs, and this plan won't cover it. Ugh!
Mark P. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
Thank goodness we didn't need it- but were very much comforted by the fact it was in place if we did!
gary g. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Like all insurance policies, this was protection should the unexpected befall us. Thus, it is difficult to fully assess my "satisfaction with the plan" since, fortunately, I did not have to file a claim. But, more important, it provided me with the peace of mind that I needed while traveling in a foreign country.
Sharon S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
It gave me peace of mind knowing if "something" bad happened (medical emergency) there was a safety net to cover medical costs. 63$ for my 2 kids was well worth it.
Emily D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I did not file a claim so it is difficult to rate something that you did not have to use!
Rose G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I didn't use any coverage this time.
Samuel K. would
recommend this plan to a friend or relative.
Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. These "named perils" may differ according to policy and may even vary by state. Unfortunately, there is no one policy that will cover everything that may occur during a trip.
In your particular claim, Generali did reimburse you under your Travel Delay according to the terms of your policy. "If you are delayed on your Trip for 6 hours or more, we will
reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay."
However, Generali did decline to reimburse you under Trip Interruption for your prepaid nonrefundable flight. SATA canceled your flight for "commercial reasons" which is not a covered peril under any policy including your Generali plan.
Once again, thank you for taking time to submit this review. We recommend to all travelers to take time to review the "named perils'' that are listed on our website prior to purchasing. Please feel free to call us at 800-487-4722 for assistance.