Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,011
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Premium
WOW GREAT! If you give them the proper paper work they need they pay! This was not the first time I have submitted a claim and every time they pay. Wonderful would highly recommend using this insurance.
Dennis Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We went on our trip in September and made the claim after we returned, we have yet to have a settlement, much less much contact regarding the claim.
Now the claim has been closed and they are not re-reimbursing as originally told I would be.
I believe it is because of my original complaint about how long it took to even contact me back regarding the claim to begin with. Do not use this company!
Michelle S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback on your CSA Custom policy. We were sorry to hear that you were unhappy with the denial of your baggage claim.

    Although we did assign an Anytime Advocate to assist you on the denial of your baggage loss, there was nothing he could do because of the police report that was submitted with your claim. Unfortunately that official documentation superseded any word of mouth statement, so your claim was denied.
    Jan 17,2018
The trip included a
tour
Generali Global Assistance Standard
Easy to buy. Had no claims.
Joanne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Always have used your website. All the insurance companies, albeit one, seem to be easy to work with.
caroline m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The property which i visited in Aruba has a no refund policy 30 days prior to arrival and they recommended trip insurance....great idea and reasonable with CSA...it was comforting to know that I had travel insurance.
Danny B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Even though my flight was delayed hours in ATL, I was on one of the last flights out before the fire at the airport on December 17. I made it to the cruise ship as they were doing the safety drill...minutes before leaving port. All this and I kept reminding myself I was insured. No matter if I made it to the ship in time, I would not have to pay for a cruise that might not happen. There were several people onboard who had unexpected medical issues (asthma attack, a fall, etc.). Knowing these incidents would also be covered gave me peace of mind. I told everyone I met about Insuremytrip.com. In all the years I have been buying trip insurance, thankfully I have only had to use it once. I will never go without.
Ann B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The trip in general was uneventful. Until our return flight was rerouted for reasons of bad weather.
We lost our connection flight, and all subsequent bookings on later flights to our destination that day were cancelled for the same reason, leaving us stranded and away from home. It proved to be quite a hassle to find transportation that late in the day.
Unexpected expenses were incurred.
I filed a claim for the first time. I am glad I chose to buy travel insurance, just in case. But I always do.
I am glad I went with CSA. The process was involved, and it took a while, but the in the end, and after calling me back one last time to confirm the information, they sent a check for all the expenses incurred on that return lap of the trip.
I will have business with CSA again. It wasn't the first time I contracted CSA for travel insurance, but they have more than earned my business in the years to come. .... Just in case.
Jose M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Good
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We were in Zimbabwe when the coup occurred November 15, 2017. When we learned of it and heard that US citizens should stay indoors, we decided along with our guide to leave Zim until we knew what was happening. We had paid for three nights stay in Hwange National Park and had one night there. We headed to Botswana and spent the next two days there until we felt that it was safe to travel back to Zim and on to Zambia to pick up our trip.

We lost two nights lodging in Zim and also the park fees. We had to pay for another visa back in to Zim so the costs were not insignificant. After returning home I downloaded the form for trip interruption added ALL of the paperwork and sent it off.

For the next four weeks we heard nothing. Not an email or any acknowledgement that CSA received the package we sent. Finally I called and was told that yes, they had received it and yes, it had a tracking number but the person handling the case was on vacation. Finally this week we received an email stating that they would reimburse us a partial amt of what we had claimed. It was not the most pleasant experience and I do not know if I would ever use this insurance company again. We travel a great deal and like to know that if something goes wrong that the insurance company has our backs. The policy was over $800.
Michel P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for the feedback that you have provided. Upon receiving your review to learn that you weren’t completely satisfied with your purchase, we assigned one of our “Anytime Advocates” who offered to look into the claim on your behalf. However, you replied with a very nice email stating that you believed that there was little we could do on your behalf, so we have published your review as originally submitted.

    Good luck on your next trip to Armenia and Georgia in October of 2018. If you change your mind and decide to purchase travel insurance, please call Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9PM.
    Jan 17,2018
Generali Global Assistance Standard
It gave me peace of mind about some of the bigger catastrophes and common inconveniences that could occur, but I didn't end up needing to use it. So not sure what would have occurred had I needed to file a claim, but otherwise worked for me and my budget!
Danielle C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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