Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Italy rated Generali Global Assistance
4.59 out of 5
648
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Fortunately I had no need to file a claim: however I was in Italy during the most recent earthquake and received an e-mail from CSA offering assistance. This was very reassuring.
Sandra c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Happily I did not need their service this year! But in the past, they have been very helpful.
Patricia C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Although the fine print of the policy would eliminate my claim, I must emphasize that the coverage such as Trip Delays are very limited and failed to pay for late receipt of luggage by the airline during transfer and clearance through customs. This cost us over $300 and was excluded by the coverage. One previous claim was also not paid by CSA and this makes me question their real concern for fair coverage of the client versus their desire for greater profit as a company. I WOULD STRONGLY RECOMMEND YOU TRY TO READ AND UNDERSTAND EVERY WORD OF THE COVERAGE BEFORE ENROLLING.
Burton C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear that your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased is not able to provide coverage for every event that might cause your trip to be interrupted or delayed, though it does include approximately 20 different covered events that can qualify for Trip Interruption coverage and approximately 10 different covered events that can qualify for Travel Delay coverage (depending on your state of residence). We understand your trip was delayed due to receiving your luggage late in your connecting city. Unfortunately this is not a covered reason for either coverage. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. We can be reached toll-free at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Oct 24,2016
The trip included a
cruise
tour
Generali Global Assistance Standard
The company's tier 1 and some of their supervisors need some training, are inexperienced, and need to be better at how to deal with plan questions such as terrorist clause to better understand if your covered when traveling to a foreign country where a terrorist act occurs before traveling. Best course of action is talk to there manager. They need to do a better job at answering plan questions before buying.
Anthony F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    Thank you for your feedback. While we appreciate your positive rating we’re concerned we did not meet your expectations as we strive to provide excellent service to all of our customers. We understand you spoke with our Customer Service Department about the terrorist attack that took place in Nice France in July of this year. The plans you were inquiring about can provide coverage in the event of a Terrorist Act that occurs in the city from which you are scheduled to depart or in a city to which you are scheduled to travel, provided the act occurs within 30 days of your scheduled departure date. That city also cannot have experienced a Terrorist Act in the 30 days prior to your coverage going into effect in order for coverage to be available. Our Customer Service Manager was able to confirm that we defined the attack in Nice on July 14th as a Terrorist Act and that no additional attacks have occurred in Nice France since that time. If you have any additional questions or concerns, please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Oct 06,2016
Generali Global Assistance Standard
This was my first experience with travel insurance. We lost a day of our trip to Italy due to flight delays and weather. I filed a claim with supporting documents and we were reimbursed in full, quickly and without issue. Yes, I would highly recommend CSA.
Daniel B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We were very satisfied with CSA's Customer Service and prompt response to our claim and process. We would use them again on future travels.
Denise J. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Plan seemed good, but you never know unless you have claim.
eric s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Insurance is great when you don't need it!
Arthur L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I lost my backpack in Florence, Italy. I filed a police report the same day and filed my claim upon arrival home. Luckily I had kept most receipts necessary, including replacement items that I needed for the rest of my trip. I feel that the claim was processed promptly and fairly. I received about 75% of the cost to replace all items.
Kathleen F. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Great piece of mind. Although I did not have to summit a claim because the trip was uneventful, I was comfortable knowing the team was fully covering my back. The notification day before my trip was to begin and reminders of coverage, contact information and wishes for a safe trip was a great touch and appreciated.
Terry W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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