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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Peru rated Generali Global Assistance
4.56 out of 5
223
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Since I did not have any issues or claims to file, it is difficult to assess how the insurance actually "works"! However, it seemed to cover what I needed to have covered. It is always good NOT to have to use the insurance!
Patricia H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Even though we didn't need to use the CSA Travel Protection Custom insurance, we were impressed with how easy it was to obtain. The cost was reasonable and communications were excellent!
Rodney H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
This is a good plan at a reasonable price which provides that extra peace of mind when you are traveling out of the country. This plan alleviated my concerns about common carrier connections and unforeseen health issues.
catherine m. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Customer Service is so very helpful. It always makes dealing with InsureMyTrip a pleasant experience.
Paulette K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
This was a strenuous and very physical trip in remote and challenging areas. It was reassuring to know that we had trip insurance just in case we got sick or injured.
Mary H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
This insurance was reasonably priced. I did have a claim and though it was resolved and I was compensated, it took about 3 months to process. The agent who handled my claim was respectful and apologized for the slow processing time stating they had many claims to process during summer months when my incident also occurred.
Beverly C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please call InsureMyTrip at 800-487-4722 and ask for a Customer Advocate. Our Customer Advocates will contact the insurance company on your behalf in an attempt to expedite the claim.
    Aug 31,2015
The trip included a
tour
Generali Global Assistance Standard
We attempted to contact the emergency number for directions and assistance, at no time did anyone answer the phone number nor respond. Thankfully, our travel agent had medical that we could use as CSA was non existent after paying for it. Paperwork said if it is an emergency, go ahead and seek help and we will reimburse later. I had not desire to argue with someone about who or what service I was provided. InsureMyTrip was very good. Access to the product purchased is another issue entirely. You can buy it, just not use it. I am uncertain what a customer service representative could do to assist me as buying the insurance wasn't an issue. Using it in an emergency is a whole new issue that InsureMyTrip probably can't control.
Donald F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Cassie
    Generali Global Assistance
    Photo
    Thanks for bringing this to our attention. We’ve checked with our emergency services team and there should not be any reason why you weren’t able to get through. We apologize for any inconvenience this may have caused. In the future, please contact us directly at (800) 348-9505 or via email at [email protected] should you have any questions about our travel protection products or services. Additionally, here is the most current number for our 24/7 emergency assistance line (855) 806-1090.
    Oct 27,2015
Generali Global Assistance Standard
We did not need to make a claim for anything, but this policy had the most comprehensive coverage of all the similarly priced plans (and even some more expensive ones). The process to purchase was very smooth and it gave us great peace of mind for our trip to Peru. Communication from CSA and Insuremytrip.com was excellent. I would buy again.
Christopher P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The price of the coverage was a great bargain comparable to the one my travel company was offering at a significantly higher price.
Slavojka S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I had no reason to use my CSA Travel Protection Plan. That being said, it is good to have and reasonably priced.
Cheryl L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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