Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Three days before we were scheduled to return home from France, our flight was cancelled because Thomas Cook Airlines went bankrupt. (Our tickets originally were through Condor and it was that airline that transferred our flight to Thomas Cook). We eventually did make it home and when I called Generali to ask if the policy I purchased had any provision for trip cancellation due to insolvency, the agent very nicely said "no" and that I should have purchased the premium plus package for that additional coverage. What irritated me was when the agent's parting words were "The next time you book a flight, you should check the airline's financial status to see if there are any problems." I'll be sure to do that.
Michael M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Having insurance for a month-long trip to Europe for four, including flights and two cruises, put my mind at ease. Fortunately we didn't need it. Our granddaughter landed in NICU right before our trip, and although I purchased comprehensive coverage, I didn't realize it didn't include "Cancel for any reason." That was my oversight, but our granddaughter was discharged before the trip (and is back to good health) so we didn't have to cancel our plans. Next time I'll be a more savvy shopper.
Moira L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Unfortunately I did have an incident where I had to contact the insurance upon my arrival in Italy. Their response was immediate and made me feel that I had resources available to me. I could not have asked for better service or a more helpful response as well as prompt handling of my claim once received.
Alicia M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
No problems requiring use of the insurance. Obviously, this is the best result; use pf the various insurance options would mean that problems were encountered and such was not the case infra.
M B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
This was the first time I purchased trip insurance, but with planning a 3 week European trip with a friend, I thought it was prudent to do so. It provided piece of mind if one or both of us got sick and could not complete the trip. The cost was reasonable, and the benefits were good. I did not need to file a claim, the trip went well.
Joan S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
It seems that you are penalized for being older. I'm 71 and had to pay twice the amount for my plan as did my 44 year old daughter. And this was true for all the insurance companies that I contacted. General Global Assistance had the most reasonable price. The plan offered coverage for all that I needed for a 9 day European Vacation. Thank goodness I didn't have to use it as all went well.
Angela M. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your review. The premiums of the policies are determined by the insurance providers. The premiums are based on the age of the travelers, the length of the trip and the cost of the trip. Unfortunately, as travelers get older, it does cause the insurance premiums to increase. Please call us at 800-487-4722, if you have any questions or concerns and we would be happy to assist you.Sep 11,2019
The trip included a
cruise
tour
Generali Global Assistance
Preferred
This was the first time I took out trip insurance--so I was winging it. I did compare several companies and their offerings. Yours seemed reasonable and straight forward. I did call customer service and they answered my questions -- eased my concerns. Did not need to file any claims as the Trip was pretty un-eventful from an issue perspective. The Trip, however, was awesome... Thank you...
John E. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Hi,
All good except i found out that luggage or cloths that we have to discarded due to bed bugs from the hotel was not covered. Hotel refunded room money only.
All good except i found out that luggage or cloths that we have to discarded due to bed bugs from the hotel was not covered. Hotel refunded room money only.
Eduardo L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thank G-d I didn’t need to use it but on my last trip I got sick and missed a day. And was seen by a doctor. Generali compensated me for the loss of the day and my medical bills. That’s why I used them again
Carl K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
My wife became ill while in Croatia. She visited a shipboard medical and received some medications at a modest cost. A later visit would have required a significant cost should she have chosen to pursue further treatment. The cost was not a factor affecting her decision because it would have been fully covered by the insurance coverage we had purchased. My wife declined further treatment as we decided to wait until our voyage terminated. Peace of mind is a great thing to have.
Philip S. would
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Our Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or [email protected] if you have additional questions, and we hope you will consider us again for your next trip."