Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,033
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
We were in Zimbabwe when the coup occurred November 15, 2017. When we learned of it and heard that US citizens should stay indoors, we decided along with our guide to leave Zim until we knew what was happening. We had paid for three nights stay in Hwange National Park and had one night there. We headed to Botswana and spent the next two days there until we felt that it was safe to travel back to Zim and on to Zambia to pick up our trip.

We lost two nights lodging in Zim and also the park fees. We had to pay for another visa back in to Zim so the costs were not insignificant. After returning home I downloaded the form for trip interruption added ALL of the paperwork and sent it off.

For the next four weeks we heard nothing. Not an email or any acknowledgement that CSA received the package we sent. Finally I called and was told that yes, they had received it and yes, it had a tracking number but the person handling the case was on vacation. Finally this week we received an email stating that they would reimburse us a partial amt of what we had claimed. It was not the most pleasant experience and I do not know if I would ever use this insurance company again. We travel a great deal and like to know that if something goes wrong that the insurance company has our backs. The policy was over $800.
Michel P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for the feedback that you have provided. Upon receiving your review to learn that you weren’t completely satisfied with your purchase, we assigned one of our “Anytime Advocates” who offered to look into the claim on your behalf. However, you replied with a very nice email stating that you believed that there was little we could do on your behalf, so we have published your review as originally submitted.

    Good luck on your next trip to Armenia and Georgia in October of 2018. If you change your mind and decide to purchase travel insurance, please call Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9PM.
    Jan 17,2018
Generali Global Assistance Standard
It gave me peace of mind about some of the bigger catastrophes and common inconveniences that could occur, but I didn't end up needing to use it. So not sure what would have occurred had I needed to file a claim, but otherwise worked for me and my budget!
Danielle C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
This was a great budget-priced plan. The only thing that concerned me was how your defined "pre-existing condition" since you do not have a way to cover that in this plan. Is a re-occurance of something that happened a year ago excluded?
David A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    You are absolutely correct in stating that the CSA Custom is a very comprehensive budget priced plan especially with respect to its "covered reasons" under Trip Cancellation and Trip Interruption.

    No one can predetermine a claim.
    However, if that condition re-occurred within the 180 days prior to the effective date of this policy, then yes, it would most likely be considered a preexisting condition.

    In the future, you may wish to call us for assistance in quoting and purchasing a policy. Customer Care is available weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.
    Dec 25,2017
The trip included a
tour
Generali Global Assistance Standard
Reps very helpful on the phone.
Judith F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I lost my sunglasses on the airplane on the return flight. Any chance this is covered under our plan?
DeWayne K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    On behalf of CSA Travel Protection, thank you very much for your 5 star review on your Custom plan.

    Unfortunately your CSA Travel Protection Custom plan does not provide coverage for lost sunglasses. Here are the items that are excluded for reimbursement under the Baggage coverage:

    "Items Not Covered
    We will not pay for damage to or loss of:
    1. animals; or
    2. Business Equipment, household furniture, musical
    instruments, brittle or fragile articles; or 3. boats, motors, motorcycles, motor vehicles, aircraft,
    and other conveyances or equipment, or parts for
    such conveyances; or
    4. artificial limbs or other prosthetic devices, artificial
    teeth, dental bridges, dentures, dental braces,
    retainers or other orthodontic devices, hearing aids,
    any type of eyeglasses, sunglasses or contact
    lenses; or
    5. documents or tickets (except for administrative fees
    required to reissue tickets, as noted above); or
    6. money, stamps, stocks and bonds, postal or money
    orders, securities, accounts, bills, deeds, food
    stamps or credit cards, except as noted above; or
    7. property shipped as freight or shipped prior to the
    Scheduled Departure Date; or
    8. telephones, computer hardware or software; or
    9. consumables, medicines, perfumes, cosmetics and
    perishables; or
    10. items seized by any government, government official
    or customs official; or
    11. illegal drugs and contraband."

    Please also note that lost sunglasses are a common exclusion in all plans.
    Dec 05,2017
The trip included a
cruise
Generali Global Assistance Standard
While I did not need to use the plan, I felt comfortable knowing that if something happened my wife and I were covered.
Richard O. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Since travel insurance has become a necessity instead of a luxury, CSA is along for every trip we take!
Rickey M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Easy to purchase and gave us peace of mind on our trip.
COLEEN D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
It was very easy to learn about and sign up for the plan on your website. I did call with a question about coverage and was answered quickly and professionally.
Terry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We always go with Insuremytrip.com for all insurance coverage for travel. Peace of mind is worth every penny. No claim made, but it was there if we needed it.
Ailsa T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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