Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,018
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
This was a great budget-priced plan. The only thing that concerned me was how your defined "pre-existing condition" since you do not have a way to cover that in this plan. Is a re-occurance of something that happened a year ago excluded?
David A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    You are absolutely correct in stating that the CSA Custom is a very comprehensive budget priced plan especially with respect to its "covered reasons" under Trip Cancellation and Trip Interruption.

    No one can predetermine a claim.
    However, if that condition re-occurred within the 180 days prior to the effective date of this policy, then yes, it would most likely be considered a preexisting condition.

    In the future, you may wish to call us for assistance in quoting and purchasing a policy. Customer Care is available weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.
    Dec 25,2017
The trip included a
tour
Generali Global Assistance Standard
Reps very helpful on the phone.
Judith F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I lost my sunglasses on the airplane on the return flight. Any chance this is covered under our plan?
DeWayne K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    On behalf of CSA Travel Protection, thank you very much for your 5 star review on your Custom plan.

    Unfortunately your CSA Travel Protection Custom plan does not provide coverage for lost sunglasses. Here are the items that are excluded for reimbursement under the Baggage coverage:

    "Items Not Covered
    We will not pay for damage to or loss of:
    1. animals; or
    2. Business Equipment, household furniture, musical
    instruments, brittle or fragile articles; or 3. boats, motors, motorcycles, motor vehicles, aircraft,
    and other conveyances or equipment, or parts for
    such conveyances; or
    4. artificial limbs or other prosthetic devices, artificial
    teeth, dental bridges, dentures, dental braces,
    retainers or other orthodontic devices, hearing aids,
    any type of eyeglasses, sunglasses or contact
    lenses; or
    5. documents or tickets (except for administrative fees
    required to reissue tickets, as noted above); or
    6. money, stamps, stocks and bonds, postal or money
    orders, securities, accounts, bills, deeds, food
    stamps or credit cards, except as noted above; or
    7. property shipped as freight or shipped prior to the
    Scheduled Departure Date; or
    8. telephones, computer hardware or software; or
    9. consumables, medicines, perfumes, cosmetics and
    perishables; or
    10. items seized by any government, government official
    or customs official; or
    11. illegal drugs and contraband."

    Please also note that lost sunglasses are a common exclusion in all plans.
    Dec 05,2017
The trip included a
cruise
Generali Global Assistance Standard
While I did not need to use the plan, I felt comfortable knowing that if something happened my wife and I were covered.
Richard O. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Since travel insurance has become a necessity instead of a luxury, CSA is along for every trip we take!
Rickey M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Easy to purchase and gave us peace of mind on our trip.
COLEEN D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
It was very easy to learn about and sign up for the plan on your website. I did call with a question about coverage and was answered quickly and professionally.
Terry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We always go with Insuremytrip.com for all insurance coverage for travel. Peace of mind is worth every penny. No claim made, but it was there if we needed it.
Ailsa T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Great Coverage!
Celestine W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I did not have to use this plan, but reading the fine print it lacks some of the other basic coverage that other similar plans had. Either way, it's a good value for the price. Just make sure you read the fine print!
Ian H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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