Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Caribbean rated Generali Global Assistance
4.67 out of 5
940
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Unfortunately after booking our cruise, my arthritic right shoulder became extremely painful causing me to seek medical care and arthroscopic surgery was scheduled weeks later, and we had to cancel our vacation. I contacted CSA and completed all the documents and my physician did as well. Bottom line, because I have had arthritis in my shoulder prior to paying for the insurance (which we purchased ONLY because of fear weather conditions would prohibit travel, we live in WNY), we were NOT reimbursed because it was a pre-existing condition. We have purchased travel insurance from CSA numerous times and this ONE time needing to take advantage of the insurance, it was denied. I (we) never would have booked a vacation if there were any indication this unforeseen circumstance would have evolved. Can you please review and reconsider my claim? Thank you
Paul D. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. A dedicated claims team member has reviewed your case and while some plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is unable to provide coverage for such losses. You should have received a written response to your email address provided with your claim. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    Mar 31,2017
The trip included a
cruise
Generali Global Assistance Standard
Bought cruise insurance several times . Never needed to use it until this past February. Diagnosed with spine issue that required immediate surgery . Dr advised against travel . No problem .. I have insurance . Filed claim with all dr documentation, test results, etc ... CSA would not return my calls ... left several voicemails .. was even transferred to a supervisor after several days of no return calls . Answering machine says they will return calls within 24 hours .. been 2 weeks and I'm still waiting . Denied claim (of course) due to preexisting condition??? Received notice in mail .. would not talk to me in person. This is how this company operates ... they lost a good customer and several more as a travel with a group of 15-20 every time and they will also go elsewhere . Avoid CSA if you want insurance coverage that you can count on . Poor poor excuse BTW ... it wouldn't matter if I marked to have a representative contact me ... I waited for a month and left several voicemails for return calls . Terrible terrible service!
MICHAEL F. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We are sorry to hear about your negative experience and the circumstances surrounding your claim. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Our Trip Cancellation coverage is designed to reimburse you for your prepaid non-refundable trip costs should you have to cancel your trip due to an unforeseen covered event, such as a sickness or injury of yourself, a family member or traveling companion. While our Custom Luxe plan is able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan must be purchased prior to the condition’s unforeseen worsening in order to provide reimbursement. We attempted to reach out to you on a couple of occasions while reviewing your claim and are sorry we were unable to get in touch with you. If you have any additional questions or concerns, please reach out to us at the phone number or email provided above.
    Mar 31,2017
The trip included a
cruise
Generali Global Assistance Standard
All I got from this plan was peace of mind. I'll be buying more of that in future.
Janice G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
It covered exactly what I needed at a reasonable rate.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Had to cancel my trip. CSA was prompt with the reimbursement and kept me updated. I would definately reccommend them!
Lisa R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Knowing you had it and not using it is hard to make a judgement on how great the coverage was. What was covered looked great on paper and it was ready to claim at any moment if there was a problem.
Jason W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
CSA Travel Protection gives you peace of mind at a reasonable price.
Raymond H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I have never filed a claim but feel secure in knowing that medical and travel expenses will be paid in case of an emergency.
jacky c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
always enjoy travel more, knowing we are covered.
Brian H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
You really never know how good or bad an insurance company is until you have to file a claim.
Well I had to file a claim recently and CSA are first class.I was amazed how fast they paid my claim
in full,very professional.Thankyou.
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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