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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited South Africa rated Generali Global Assistance
4.47 out of 5
171
ratings and reviews
97%
recommended
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Filed claim
Generali Global Assistance Standard
This was the second time that I have used InsureMyTrip.com but the first time that I used a CSA plan.

Our trip went off without a hitch and no claims were made so I can't really evaluate the service although having a travel protection plan in place provided considerable peace of mind.

The customer service agent whose name I have forgotten was very helpful.

I also found very useful the information on how many people bought each different plan. This allowed me to realistically compare plans. The website was also very easy to navigate.
Donald S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I was pleased with the detailed information I received about what the policy did and did not cover. Fortunately, I did not need to use this policy during my trip.
Jamie H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I always buy travel insurance and am fortunate to have not needed it to date for travels.
Fae M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Although we were fortunate to not need to file a claim while traveling in Africa, it was comforting to know that coverage was there if we needed it.
Blythe P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't need it, but nice to know it was there
Barbara C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I cannot really comment on the quality of the protection plan because I was fortunate enough not to have to file a claim. I can only hope that it would have provided suitable coverage if I had to file a claim.
Judith T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately, we did not have to submit a claim.
Henry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
CSA Travel Protection Custom Luxe plan provide piece of mind for domestic and international traveling. CSA covers from ticket cancellation, last minute changes, medical emergency evacuation to baggage damage to lost luggage. Their coverage is at a better rate than the standard travel insurance. Customer service is hassle free and in the USA. I used it for years. I always got my travel insurance through insuremytrip.com because it was convenient and I was able to compare many travel insurance companies at once. I recommend it.
Russell M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
It's hard to review insurance if you don't use it. We were grateful we didn't need it and we had a great trip. It seemed to offer what we needed at a competitive price.
Linda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I am unable to provide accurate ratings because I only had one interaction with the claims process and it was not satisfactory. From that one experience, I would have to guess about other possible claims. So, I don't feel qualified to rate the policy as a whole. It's possible that had I had other problems, the policy and process might have been much more satisfactory. Please read below.

As I traveled, I felt very secure with the plan. It was economically priced, and it covered many facets of travel. We were fortunate in that we didn't need to make any claims as we traveled.

However, our luggage did not return with us. We flew from Cape Town to Amsterdam. We had no luggage for customs in Amsterdam. We almost missed our flight from Amsterdam because it took so long to figure out that the luggage was gone and to figure out what to do about the situation.

We then flew from Amsterdam to Chicago and onto Salt Lake City. We were told that since SLC was our final destination, we needed to report the missing luggage in SLC.

When I called about the insurance coverage for delayed and lost luggage, I learned that your phrase "during the trip" meant that your coverage does not work if the luggage is lost upon our return trip. I thought that was not at all clear by the statement "during the trip." When I told the CSA agent that it was lost during the trip because it was lost before we ever reached Amsterdam, he said that he didn't think that would make a difference but that I could try to file a claim if I wanted to do that.

It has taken 48 hours for my daughter to hope to see her luggage. She has to miss a day of work to be at home when the luggage is delivered. The costs are mounting.

I'm disappointed to learn that the phrase "during the trip" does not include our return trip. To me, that is still during the trip. Even if the luggage had gotten as far as Chicago with us, it would still seem that to not show up just in SLC would constitute "during the trip".

Thanks for asking.
Kristi J. would recommend this plan to a friend or relative.
9 of 9 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Dave
    Photo
    I agree with Kristi - and my question is only what constitues During the trip as if you & luggage are not returned to the end point of the trip you in fact are on the trip. Reply from CSA please
    Aug 25,2012
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