Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Your plan enabled my roommate and my daughter to be under one plan on this trip which simplified the process...we appreciated this very much. Fortunately we did not need the of use your service.
Barbara J. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Most always we use your company for our travel insurance needs. I like the selection you have and on several occasions we have had to file a claim. Never a problem. The last several trips we have not had to file a claim, however, peace of mind is important while traveling. Merry Christmas and a great 2012 Jere
YuHsueh M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had no claims to file, but felt better knowing we had insurance in case of an emergency.
Jeanne W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Did not have to deal with any claims. Therefore, no comments regarding your services.
Steve R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Until I received a letter from you before my trip that reminded me to take my documents and where to call if I needed you, you were just another insurance company that one hoped would pay out if needed. That letter gave me reassurance of your seriousness. Your documents are clear. Your price is competitive. I felt confident to have phone numbers "just in case." I will use your company again on future trips.
Jane K. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
Obviously with any insurance plan, you never know its real value until you need to use it, which happily we didn't.
Christopher W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I was pleased at the recommendations of your staff. I felt that they wanted to ensure that my needs were met and at the best price possible. I will use your service again.
Kenneth S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
A CSA agent took my call and advised me of my coverage when my plane was delayed. The agent was EXTREMELY nice and friendly which was great in the middle of a 4 hour delay.
CSA paid for all my expenses associated with the cost the delay caused me (no hassle).
It did however take a month before I heard back from them; they left a friendly message informing me that the check was printing and being sent out the same day.
It would have been nice to get emails when 1) they received my letter and 2) when they approved my paperwork. For a month I had a nagging feeling that the letter was lost in the mail or CSA stuck their head in the sand.
Therefore I did not purchase travel insurance for my next trip but when I got home the check was there.
I will use CSA again.
CSA paid for all my expenses associated with the cost the delay caused me (no hassle).
It did however take a month before I heard back from them; they left a friendly message informing me that the check was printing and being sent out the same day.
It would have been nice to get emails when 1) they received my letter and 2) when they approved my paperwork. For a month I had a nagging feeling that the letter was lost in the mail or CSA stuck their head in the sand.
Therefore I did not purchase travel insurance for my next trip but when I got home the check was there.
I will use CSA again.
Michael H. would
recommend this plan to a friend or relative.
13 of
13 people found this review helpful