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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Ireland rated Generali Global Assistance
4.60 out of 5
276
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Premium
Great service.
Hugh M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This plan provided me with the coverage I wanted at the best price.
Robert K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
As a frequent traveler, I was looking for an annual multi-trip insurance. These products including trip cancellation are readily available in the UK and Ireland but don't seem to be here. I don't think it would be cost effective to insure trips on a one by one basis.
Kathleen S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Your customer service representatives are always helpful when I call in for a plan, they are well trained and polite.
Richard H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have had CSA insurance before and have been pleased. When I arrived in Dublin my suitcase did not! I filed a claim at the airport but was not given a proper claim number...so CSA would not allow me to purchase anything.The ladies at our hotel spent over 3 hrs with me on the 2nd day trying to contact all the right people to track/locate my luggage but to no avail.I was planning to shop in Cork the next day as we had a free hour but when we arrived at 4pm a courier from the airport was there with it! It was frustrating and I just thought CSA might have been a little more helpful.
Joan B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The following response has been issued by CSA Travel Protection:

    Thank you for sharing your experience with us. We apologize for the misunderstanding and hope that the conversation with our dedicated customer service team member has clarified the services that are available to you. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com if you have any further questions. We hope that you will consider using our travel protection products in the future.
    Nov 09,2015
Generali Global Assistance Standard
Overall, looked like a good value.
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Good value for the price. I would not travel without trip insurance. We travel to Ireland every year and have always had trip insurance, it's the smart thing to do.
DONNA P. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
It's hard to evaluate the CSA Custom plan properly without having to file a claim.
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not need to use the CSA Travel Protection Custom insurance.
Lois L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The plan looked very good compared to most others I was able to compare it to.
Paul R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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