Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I recently returned from overseas where I had a ski accident and emergency surgery/hospitalization. We reached out to our travel insurer Generali which ultimately worked out but not without some stress along the way. It took a very long time to work out the travel arrangements home, where we needed to be upgraded to business class so I could travel the 8 1/2 hours home more comfortably. We were traveling with a family of 4 and needed to retain our existing flights from the same airport or something comparable so we could travel home together. I'll spare the details here but there were bumps along the road getting this taken care of effectively. The associate we worked was very responsive and as helpful as he could be but it appeared that the back office with whom he had to deal was less than efficient in taking care of the details, or didn't understand what was required. Happy to share details if customer service wants to call me.
Once arriving to our home airport there was supposed to be a medical transport vehicle meeting us so again I could travel to my residence in a manner where I could extend my leg which was in a brace and recently operated on., It took a long time to find our driver at the airport and once we did he did not arrive with a suitable means of transportation. The car awaiting us was a Cadillac Escalade which had bucket seats throughout and had a step required to get into the car. I had to be lifted by my family and the driver to even get into the car and the ride home was excruciating. I could not extend my leg comfortably and traveled the two hours to our apartment in extreme pain. Granted it was rush hour so the ride was longer than usual, but the driver took a very long and arduous route that could have been avoided.
Once home the claims were filed and everything was taken care of quickly and efficiently. I have no issue with the claims process, but the service while away and upon arriving home left something to be desired.
Once arriving to our home airport there was supposed to be a medical transport vehicle meeting us so again I could travel to my residence in a manner where I could extend my leg which was in a brace and recently operated on., It took a long time to find our driver at the airport and once we did he did not arrive with a suitable means of transportation. The car awaiting us was a Cadillac Escalade which had bucket seats throughout and had a step required to get into the car. I had to be lifted by my family and the driver to even get into the car and the ride home was excruciating. I could not extend my leg comfortably and traveled the two hours to our apartment in extreme pain. Granted it was rush hour so the ride was longer than usual, but the driver took a very long and arduous route that could have been avoided.
Once home the claims were filed and everything was taken care of quickly and efficiently. I have no issue with the claims process, but the service while away and upon arriving home left something to be desired.
Joseph G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Really can’t review honestly as we did not have to use it. We thought it was a great plan and hope it would have providdd the coverage it promised if we had to use it.
Ricki K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
System was user friendly but other than signing up for it I had no contact with anyone. Like all insurance, (home and car) I believe if you don’t ever have to use it there should be some incentive to have money returned to you as a bonus for not using it! I’m 68 yrs old and have paid cray insurance rates since I was 16 and never had to put a claim in! All that money wastedâ€just in case!†Insurance companies should be giving refunds to people who never collect a cent from them! Just my thoughts!
Charlene D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
did not have to invoke insurance, we had no need to cancel, etc so hard to say. Price seemed reasonable.
Philip b. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thankfully, did not need the plan. Satisfied with what it covered and cost.
Larry S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It was a comfort knowing that I had protection. I'm thrilled that I didn't need it. Thanks for keeping the rates affordable.
Christine K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Wanted to extend my trip by 48 hours and was not able to extend the coverage without purchasing a new plan.
James B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I have purchased several plans from CSA through InsureMyTrips. I've been pleased with the coverage and feel comfortable that if anything were to happen, that I would have the coverage I need. Thankfully, I haven't had to file a claim. But I appreciate the peace of mind that comes from having these policies for my travel. I appreciate the fact that InsureMyTrips makes it so easy to purchase a plan. I find that when I compare plans, CSA has comprehensive coverage for a reasonable price. I feel CSA provides plans that are good value.
Dawn D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
This was my first time buying trip insurance. On the way to the airport, our flight was canceled and our nine day trip would have been delayed by two days. First we panicked, then I remembered I bought trip insurance. We called CSA and they explained to my husband that we could rebook flights and gave us the amount they would reimburse us. We did buy new tickets and arrived at our final destination only 5 hours later. Our family vacation was back on track. It did take 6 weeks to get the claim approved and paid but it was an easy process. Very happy.
John B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
satisfied with the plan I purchased
Antonio R. would
recommend this plan to a friend or relative.
Comprehensive policies cannot be extended or purchased after departure date. However, Travel Medical plans can be. If you end up in a situation like this, you always have the ability to purchase some protection.
If you have any questions or concerns, please call us at 800-487-4722.