Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
We didn't have to submit a claim for coverage, thankfully! But we did have good coverage in case we needed it! Never travel without insurance, especially foreign travel!
Karen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I really wanted to take the Lewis and Clark cruise I had scheduled -- but I hurt my knee playing golf and had emergency surgery. No way I could go on my trip. SO easy to file claim on line. And money was Zelled into my checking account within days. Very efficient in handling my claim. No problems at all. I was VERY pleased with this great company.
Michael T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I felt very confident having this travel plan. I am glad I didn’t have to use it but knew it was there if I had to.
Lorraine G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I have taken out Generali policies several times for our trips. I have only submitted claims twice. The first time I had two claims that were both paid. Most recently I again had two claims. one was paid and the other was denied. While the denial followed the contract guidelines, I was disappointed as the cruise ship recommended I file the claim after they refused to reimburse me for a missed excursion.
GLORIA H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
We had no problems, and therefore did not have to use the insurance. It was comforting to know it was there if we needed it.
Stephen T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Although i didn't use it, I have in the past. Keep your receipts and supporting documents and read your policy. Got paid quickly when I used it.
Anthony S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Haven’t use my insurance but felt well protected.
Always use “Insure my trip” platform for all my travel.
Always use “Insure my trip” platform for all my travel.
Raisa I. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Looking forward to my next opportunity to purchase a travel insurance policy
Anthony S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Luckily I did not have to file a claim, although the trip did not go as planned.
However, the tour operator, Quark Expeditions, agreed to refund a pro-rated amount for 3 days of the expedition cost and and pay additional reimbursements for three days at $100 per person per day to cover meals expenses for the extra days we had to spend in Calgary waiting for embarkation.
Here is the letter they provided for anyone wanting to file a claim.
August 24, 2023
Re: Canada’s Remote Arctic aboard Ultramarine – August 19- August 30, 2023 – Trip Interruption
Dear Travel Insurance Provider,
This letter is to inform you of the Trip Interruption to the above voyage due to wildfire activity in Yellowknife which resulted in the cancellation of their charter flight from Calgary to Resolute. Guests remained at the joining hotel Calgary until their return home.
On August 20, 2023 passengers were scheduled to fly on Summit Air charter flights departing Calgary at 9:00AM & 10:00AM and arriving in Resolute Bay at 3:33PM and 5:18PM where they intended to embark Ultramarine. However, on August 18 we were advised by Summit Air flights had been cancelled as their aircraft and crew had been redirected to assist in the wildfire efforts.
With Summit Airlines unable to operate charter flights Resolute was no longer a viable embarkation point, which resulted the embarkation point of Ultramarine changing to Iqaluit. Guests remained in Calgary until August 22. Flights were scheduled with Canada Jet Lines to operate on August 22 departing Calgary at 11:45 AM and arriving in Iqaluit at 6:10PM. Upon arrival in Iqaluit guest embarked upon Ultramarine and continued their expedition.
As per our terms and conditions, no compensation has been provided to travelers for flights outside our program or other expenses incurred due to the interruption.
Should you have any questions regarding this voyage interruption please contact Quark Expeditions via [email protected] with “Canada’s Remote Arctic August 19 departure Trip Interruption”, in the subject line.
Very Sincerely,
The Quark Expeditions Client Experience Team
However, the tour operator, Quark Expeditions, agreed to refund a pro-rated amount for 3 days of the expedition cost and and pay additional reimbursements for three days at $100 per person per day to cover meals expenses for the extra days we had to spend in Calgary waiting for embarkation.
Here is the letter they provided for anyone wanting to file a claim.
August 24, 2023
Re: Canada’s Remote Arctic aboard Ultramarine – August 19- August 30, 2023 – Trip Interruption
Dear Travel Insurance Provider,
This letter is to inform you of the Trip Interruption to the above voyage due to wildfire activity in Yellowknife which resulted in the cancellation of their charter flight from Calgary to Resolute. Guests remained at the joining hotel Calgary until their return home.
On August 20, 2023 passengers were scheduled to fly on Summit Air charter flights departing Calgary at 9:00AM & 10:00AM and arriving in Resolute Bay at 3:33PM and 5:18PM where they intended to embark Ultramarine. However, on August 18 we were advised by Summit Air flights had been cancelled as their aircraft and crew had been redirected to assist in the wildfire efforts.
With Summit Airlines unable to operate charter flights Resolute was no longer a viable embarkation point, which resulted the embarkation point of Ultramarine changing to Iqaluit. Guests remained in Calgary until August 22. Flights were scheduled with Canada Jet Lines to operate on August 22 departing Calgary at 11:45 AM and arriving in Iqaluit at 6:10PM. Upon arrival in Iqaluit guest embarked upon Ultramarine and continued their expedition.
As per our terms and conditions, no compensation has been provided to travelers for flights outside our program or other expenses incurred due to the interruption.
Should you have any questions regarding this voyage interruption please contact Quark Expeditions via [email protected] with “Canada’s Remote Arctic August 19 departure Trip Interruption”, in the subject line.
Very Sincerely,
The Quark Expeditions Client Experience Team
Petra C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Didn't need to submit a claim for this trip, but bought because of the good pricing and excellent service on prior trip claims!
Mury S. would
recommend this plan to a friend or relative.