Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Italy rated Generali Global Assistance
4.59 out of 5
676
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Very timely and professional handling of the claim. Highly recommend. Will use again.
Janna R. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We did not have to file a claim on this trip with CSA Travel Protection but we did on our last trip. We were very pleased with the timely response from CSA. It was an easy process all the way to the end.
Willa T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Do not buy travel insurance from this company! My trip was interrupted by circumstances entirely out of my control, but I was told that the "circumstances were not covered"! So what is covered?
John B. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your trip was interrupted. The following statement has been issued by CSA Travel Protection:

    "We’re sorry to hear about the circumstances surrounding your claim. We’ve reviewed the claim and are more than happy to explain the coverages under the plan you purchased to help you better understand why your claim wasn’t payable. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."
    Dec 10,2015
The trip included a
tour
Generali Global Assistance Premium
Didn't use so cannot really rate this.
Vivian S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We thankfully did not have need to use any of the coverage provided, but the protection provided peace of mind.
James W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We didn't need to use the plan, which is a good thing, so I cannot comment on the claims process. But the coverage and cost to purchase the plan seemed reasonable.
Robert B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I had no issues or claims so this CSA Travel Protection Custom policy was not tested. The price and coverage appeared to be good value as long as the company was reliable.
Madeleine P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We would use CSA again. Thankfully, we didn't need to use the plan on the trip to Italy.
Constance G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Glad I had the insurance in reserve. Particularly like the way the company stayed in touch during the trip.
Paul M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Luckily, we didn't need to use the plan so it was just good to know that we have one.
Yefim M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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