Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Mexico rated Generali Global Assistance
4.67 out of 5
341
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Fortunately we didn't have to use it, so it is a bit hard to rate the coverage
Phyllis A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I will purchase the CSA Custom plan again for our future out of the country vacation trip. I will surely recommend such a plan to my friends who will be traveling with us in the future. THANKS
Jose D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
After getting an email advising me that a flight was cancelled I attempted to call the airline to find nobody spoke English or could help me, I had the hotel staff call back and try to translate for me and all I got out of it was that a flight (that had been booked and paid for months ago) was cancelled for non payment!. A call to the US would have cost me $5 a minute and I knew it would not be a short call. I was ready to take a taxi to the airport to try and straighten it out in person. Then I remembered the travel insurance.I called collect to see if they had some advice or suggestions. They were amazing! The agent called and found out that somehow the airline I booked with contracted with the airline and had not gotten a code confirming the payment. He conferenced all the involved parties with me and got it resolved very quickly. I am so thankful for all the help and it saved me a great deal of stress, and frustration!
Margaret H. would recommend this plan to a friend or relative.
21 of 21 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
didn't have to use the plan but nice to know we were covered on our trip good value for money
Teresa F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Trip went smoothly. No claims.
David H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Am totally satisfied that I did not need you!!!
Isn't that what insurance is all about!!!
Carol C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It was peace of mind knowing we were covered and just enjoy our trip!
michael r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Don't leave home without it!!!
Virginia H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thankfully we never needed to use the plan, but it gave us a lot of peace of mind that we had it. We were traveling with our two little kids. My 10 month old developed a very high fever and we had to speak with our pediatrician at home. Knowing we had medical coverage (even medical evacuation coverage) really made us feel calmer in a very tense situation.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately there was no need to take advantage of the insurance but I find it wise to have coverage, especially when traveling outside the U.S. The CSA agent was very professional when we contacted CSA and got us an affordable policy for our situation.
Richard F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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