Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United Kingdom rated Generali Global Assistance
4.57 out of 5
497
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Everything was wonderful. I have full confidence in CSA. Knowing we have the coverage makes any trip more relaxing and interesting. Thank you.
Carolyn W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Your website was easy to navigate. The customer service representative I talked with was friendly and knowledgeable. The price was reasonable. Having the policy gave peace of mind.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Reasonable price for an inclusive plan.
Rebecca K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
First time I have purchased trip protection insurance. My Mom was going on this trip and she was the one who wanted it. Turns out I was the one who needed it. My husband became terminally ill about six weeks after the trip was booked. We had to cancel. The paperwork was cumbersome and difficult in some cases to get the required documentation (I realize some of this is not CSA's fault but a privacy thing), but in the end my claim was paid. The insurance was only for airfare. In future, I would probably only use if booking a more expensive trip (or if my Mom insists). Claim submitted in mid May, paid mid-July. Company was polite and accessible by phone.
Sandra P. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
While on our trip, we got some scratches on the side of our vehicle while traveling in the United Kingdom. We were charged around $870 by the rental company for damages. The claim process was straightforward and easy to understand. Though I didn't hear anything back for about 3 weeks, the only correspondence I got was confirmation that my claim was approved and the check was in the mail. Easy enough.

My only minor complaint is that they wouldn't cover the administrative fee charged by the rental company, so technically they only paid out about $800 of the $870 I had to pay. Still, it's technically stated that way in the agreement, so I don't have much room to gripe.
Matthew H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I have bought this protection a few times before. It provides the overall protection and peace of mind I needed for our trips. The email communication was appropriate and straightforward. This insurance provides more coverage than flight insurance for a reasonable price.
Shelley B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I would recommend that people purchase travel and medical insurance when going overseas. Each person has different needs, one needs to evaluate what is offered and the cost of coverage. You do not have to buy the most expensive plan. Good basic coverage would work just as well. Most important is to have coverage for travel interruption and medical coverage or evacuation.
MICHAEL M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This is the second time I have insured with CSA. Having travel insurance takes the worry out of traveling. Many unexpected things can occur which can either prevent your traveling at all or cause travel be shortened. It only takes one call along with answering a few questions to be insured, and they e-mail you a copy of the policy. I provide a copy to a family member and take another with me on my trip. I highly recommend CSA Travel Protection.
Iris L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I have had some health issues recently so I wanted a plan that would cover pre-existing conditions if purchased at the right time.
William M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not have any problems on the trip, therefore I can not really rate the plan or the use of it.
Chloe E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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