Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.60 out of 5
903
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
We've never purchased traveler's insurance in the past, but due to my mother-in-law's recent health problems, we thought it would be a good idea to do so this year. We feel very blessed that our vacation was able to take place and that we did not need to use the insurance.

After purchasing the insurance, I heard some horror stories from some of my teacher co-workers about claims that they had to make and quite a hassle to get the coverage they paid for. I'm not saying that this is your company's insurance, but traveler's insurance in general. So, now I'm left wondering if I should purchase in the future.
Robyn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are pleased to hear that you were able to travel and enjoy your vacation. The CSA Travel Protection Custom plan is a Comprehensive plan which covers a wide range of perils and hazards. If you ever had any questions or concerns about your policy, any one of our licensed representatives would be happy to assist you, so you can feel confident in knowing what you are covered for.

    We do want you and your fellow customers to be aware that InsureMyTrip also offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience any issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 15,2017
The trip included a
tour
Generali Global Assistance Standard
Luckily, nothing bad happened. Didn't need to use it. But it did cover all the items I wanted with a good price.
Zhi L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I share your company with others. We have used it for years
Patricia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Again, I had no need to file a claim, so cannot comment on how good the policy was in that respect.
Marilyn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The policy provided coverage for the things I wanted covered. Fortunately, I did not have to file a claim, so I can't comment on that aspect of the policy.
Michael O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
TOO EXPENSIVE FOR THE COVERAGE OFFERED! NOT A "BANG FOR YOUR BUCK" !
ROBERT D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
    Jun 02,2017
Generali Global Assistance Standard
This appeared to be the best bang for the buck plan to meet my family 's needs. Just basics, but if anything had gone negative I am confident that we would have been well taken care of. Have used these guys in past and will continue to use in the future.
Frank J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
did not have to use insurance for this trip. Would consider this for another trip
Annalee G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Representative we talked to about possibly filing a claim was extremely nice and very helpful.
Thomas H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thank you for this peace of mind for my trip!
Susan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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