Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
My friend had to see a doctor while on-board ship. When she contacted CSA in this regard, they walked her through what was needed for reimbursement. After complying with needed documents, she received a check in the mail the following week after they received her claim. We are most satisfied with the professionalism and speed of payment.
Judith L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I was glad we didn't use it. We have peace of mind especially we were traveling with our 18 yrs old granddaughter .
John Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Not cool when I tried to make a claim due to an emergency before the trip, provided all the documentation requested and after spending a lot of money on this trip, turned around and told me my emergency wasn't covered. The purpose of me getting this insurance was because of the amount of money invested in it and the long period of time we had to wait to travel. No, I won't recommend this company to anybody and I will never use it again. Not worth it!!
Carmen M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel due to an emergency. Trip Cancellation reimburses 100% of the pre-paid and nonrefundable trip cost if the trip is cancelled due a covered unforeseen event. If the reason for cancelling the trip is not a covered peril or results from an exclusion, the claim will be denied. Please call us at 800-487-4722 and request a Customer Advocate if you feel as if your claim was incorrectly denied. You can also contact CSA Travel Protection to receive further explanation as to why your claim was denied.Jun 30,2016-
Zac
The following reply has been issued by CSA Travel Protection:
"We’re sorry to hear that there was an emergency that caused you to change your plans and apologize for not meeting your expectations. It’s important for our customers to choose the correct policy to fit their needs. We have dedicated customer service representatives who can help answer questions and guide you towards the best coverages. If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. In this instance, your emergency was not covered. However, we do offer policies in which it would have been. Please contact us at (800) 348-9505 or via email at [email protected] to find out more about our travel protection and emergency services offerings."Jul 14,2016
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The trip included a
cruise
tour
Generali Global Assistance
Standard
Very comforting to have comprehensive coverage for a long and pricey trip paid for months ahead of time. Our Vet is having fund raisers to help pay to return her partner from Spain after being struck on a biking trip. She requires $60,000. This makes the risk/rewards ratio of having bought CSA Trip insurance absolutely compelling.This was my third policy. Each time I compare the coverage to price and CSA wins each time. Way better bargain than offered by cruise lines and tour packages. I look forward to my next trip!
ARNOLD A. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Did not need to make a claim for any issues.
Leo M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
My trip went well and I did not have to use the plan - so on paper the coverage looks great - I'm glad I did not have to test the claim process.
jihahn l. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Great value and easy to purchase.
Constance L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Unfortunately we could not make our trip to Spain. We appreciate the way you handle our claim and the short period of time that we got reimbursed for our airline tickets. Thank you
Felix L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I only had a claim with CSA once a few years back. Had absolutely no issues with them.
ALEXANDER A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
As nothing happened to me on the trip, there's really no way to evaluate it.
Andrea S. would
recommend this plan to a friend or relative.