Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have and visited Turkey rated Generali Global Assistance
4.38 out of 5
34
ratings and reviews
94%
recommended
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Cruise
Filed claim
Generali Global Assistance Premium
I have usually had a good experience with this travel insurance, but this time it's been multiple calls to the company.
No call back.
They finally got back to me, but I would appreciate an update , or email the next time.
GAYLE Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I was supposed to go to Istanbul and Greece the day the attack happened on the Ataturk Airport. After landing in Germany and being directed back home, I thought I would get my money back from CSA. However they refused to reimburse me for the airfare (because I used the ticket). I don't understand the virtue of buying a policy that doesn't cover your airfare unless you don't use it. Isn't the point of buying trip insurance to cover you for unforeseen circumstances? Now I get to start saving for my trip all over again.
Johnathan C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "We’re sorry to hear that your vacation was interrupted. We’ve reviewed your claim and a member of our team has reached out to you to explain why your claim wasn’t payable. Although the terrorist act was a covered event, we cannot reimburse for the flight once a traveler has departed. Trip Interruption does not cover used airfare; however, it does cover the unused arrangements you included on your claim. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."
    Aug 09,2016
The trip included a
tour
Generali Global Assistance Standard
I was impressed with the notification from CSA, when the attack on the Istanbul airport happened, reassuring us that we were ok.
Patrick H. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We had to cancel our trip due to terrorist activity in Istambul. Had insured our non-refundable airline tickets and hotels with CSA.
Filing the claims was easy. CSA responded immediately and our claims were processed in two weeks with full refund for our trip. This is the best travel insurance in the market!!
Virginia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Since I didn't use the insurance I have no idea how the company would be to work with and if they would actually cover me. So this review is pretty meaningless.

I only believe you can give a valid review if you actually need to file a claim.
Laura L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It gave me great peace of mind knowing I had insurance in case I needed it.
Natividad M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Covered everything necessary at a much lower rate than other carriers.
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Great Plan but fortunately I didn't have to use the CSA Travel Protection Custom plan.
Vincent F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Better coverage and more reasonably priced than what was offered by the travel company. Thanks for the email reminder with necessary information before we left the United States.
Constance W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Don't know how well the plan's coverage was, as I never had to use it.
Jo-Ann N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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