Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have and visited the United States rated Generali Global Assistance
4.61 out of 5
287
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
No issues with the trip so did not need to make a claim
Elaine H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I used CSA on a previous trip. I was hospitalized for a week in Venice, Italy. They performed remarkably well, aiding me at every step in postponing flights, arranging transport back to the USA, etc. Could not have asked for better. Needless to say, I use them each time, now.
Richard S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Always have used your website. All the insurance companies, albeit one, seem to be easy to work with.
caroline m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Good
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I did not have to use this plan, but reading the fine print it lacks some of the other basic coverage that other similar plans had. Either way, it's a good value for the price. Just make sure you read the fine print!
Ian H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This company is impossible to reach by anyone trying to find out the status of their claim. My claim was received by them on 9/25/17. In mid-October I called twice to check on the status of my claim, left my number for a promised callback and never received one. I sent three e-mails with no response until I finally received one back on 10/26 saying my claim (with a claim number provided) had been received (one month after it was), stating high claim volume. I checked by e-mail about my claim status once again on 11/9. On 11/15 I finally received an e-mail that CSA would pay my full claim. I received a check on 11/24, two months after they received my claim. Once one has a claim number, there should be a system whereby one could check the claim status online. It was very frustrating not to have any information regarding my claim and to have such difficulty contacting CSA.
Nancy S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comments. You are correct that at this time members do not have the ability to check the status of their claim online. However, we will pass your suggestion onto CSA Travel Protection.

    In the future, you may want to call customer care at InsureMyTrip to ask us to assign an advocate to follow up on your claim.
    Nov 25,2017
Generali Global Assistance Standard
I paid for the insurance twice because the first time my trip was cancelled due to the hurricanes and I had to reschedule. This time we took the trip but did not make a claim.
Millie T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately I didn't need to put in a claim
JTHOMAS F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Parents are soon to be 86 & 88 so thankful I didn't have to file a claim; it's peace of mind! I
LINDA A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
The claim was settled appropriately after a few phone calls.
Jacque D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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