Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have and visited France rated Generali Global Assistance
4.45 out of 5
133
ratings and reviews
95%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I really have no problem with the coverage - what I DO have a problem with is the increase in cost for basically the same insurance that I purchased on November 21, 2011 for $68.00 and five months later, for the SAME coverage the cost was $90.00?????????????? That's quite an increase in a short amount of time!! I did not purchase until 2 days before my trip so I didn't have time to shop around for a better rate with another company for the same coverage but I certainly will next trip to Paris which will be in September of this year!!
Sandra M. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Debra
    IMT
    Photo
    We noticed you purchased a different plan and provider (Nov-2011) the coverages are different. The trip cost was also lower, that could be why the policy was cheaper.
    May 08,2012
  • Kathy
    Generali Global Assistance
    Photo
    Thank you for using CSA and sharing your experience. Without knowing the specifics of your trip in November and your recent trip, it’s hard to say why there is a difference in price. Plan pricing is based on multiple factors, from location to length of trip. While pricing differs from policy to policy, we work to provide affordable coverage for all travelers. If you have additional questions, please contact us. Our contact information is available on the InsureMyTrip site.
    May 08,2012
Generali Global Assistance Standard
I was very satisfied. it was easy to compare with other plans, cost was reasonable and it took alot of worry off my mind. Glad I didn't have to use it. Any rebate for no claims?
Steven S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Debra
    IMT
    Photo
    We are happy to hear you had an uneventful trip. Sorry, there are no rebates
    May 03,2012
Generali Global Assistance Standard
yes, and we just did that, last night. Our son should be calling you soon about his trip
Elizabeth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have found CSA to be fair priced for the coverages I deem most important to us such as medical coverage and evacuation and in case of civil strife.

CSA is priced daily so the later to purchase the lower the price but always buy at the time of final payment so that the cost of the trip is completely covered.

Bob
Robert A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Website easy to work with. After purchasing insurance, the cruise line lowered the price of the cruise. I contacted CSA and they immediately rebated a premium reduction due to the reduced cruise cost.
Chuck
CHARLES B. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We did not need to use the coverage, but it was nice to know it was there. Having it as a safeguard made us better able to enjoy our trip worry free.
Jennifer F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I guess you never know how good a policy is till you file a claim. I had to have minor surgery while on the cruise part of our trip. Got home and sent in a claim with all requested and required forms and documentation. Re-embursement was slow but paid in full. We would use CSA again.
Joyce C. would recommend this plan to a friend or relative.
15 of 15 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Got it just in case; didn't need to use it.
Mai X. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Had to take my son to the dentist while overseas in France. Upon return to US and after submitting bills to my regular dental insurance, I was able to get the rest of the insurance claim taken care of through CSA. Their claims review was a little backlogged so it took a little bit longer than expected to receive payment, but they were very good about knowing where the claim was at in the pipeline. Would definitely use them again.
Laura S. would recommend this plan to a friend or relative.
10 of 10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I cannot comment on the plan as I did not have to file a claim.
Nagulinie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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