Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have rated Generali Global Assistance
4.57 out of 5
3,719
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
I was glad to have it for peace of mind. I was even happier not to have to use it!
Martha S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
We purchased this plan so as have pice of mind we are covered for a loss. We almost needed it when our train was delayed. Luckily the train service came through in the end.
Linda C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Although I didn't need to file a claim, the plan gave me peace of mind. It was easy to purchase online and covered everything we needed for a reasonable price. Would use them again.
Nichole J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom
We have used this plane several times and have never been disappointed.
Frank J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
The plan included all of the areas I wanted insured at a very reasonable price. I was quite pleased to find it.
Thomas L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
I had to extend my stay with two days and called to extend the insurance coverage,of course for an extra charge.To my surprise I was told they were unable to offer that.I was shocked when they also declined to sell me a new policy for the two extra days.I think it is very rigid and customer unfriendly.For that reason,I will never use Generali again.
Thor B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback. Unfortunately, with any Comprehensive plan, after you leave home the plan cannot be extended. The Generali Global Assistance Premium plan offers extension of coverage in the following event:
    "Extension of Coverage
    All coverages under the Policy will be extended if your
    entire Trip is covered by the Policy and your return is
    delayed by unavoidable circumstances beyond your
    control. If coverage is extended for the above reasons,
    coverage will end on the earlier of the date you reach your
    originally scheduled return destination or seven (7) days
    after the Scheduled Return Date."

    In the future, if you are extending a trip, please call us at 800-487-4722 and we can go over any available Single-Trip Medical plans for the additional dates that you need coverage.
    Oct 04,2018
The trip included a
tour
Generali Global Assistance Standard
I had peace of mind having purchased the plan. I was happy that I didn't need it though.
Annette H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Was hospitalized for food poisoning. Had to first file a claim with health insurance to determine was travel insurance would pay. Lots of documentation that I didn't have such as invoice for airline ticket purchased in foreign country. Luckily, when I asked for it through the credit card company and the airline didn't respond, the credit card company treated it as a disputed charge and gave me a credit.
Just make sure that you get every kind of documentation you can when you are there such as hospital records, receipts for cab rides, etc!
Andrea C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    It's unfortunate that you came down with food poisoning during your trip, but we trust that the discomfort is gone and your excellent health has returned.

    Although no one wants to plan for a claim before it happens, Generali, as well as most of our other providers, have a website for those travelers wishing to file a claim online:
    https://www.generalitravelinsurance.com/start-a-claim/how-to.html.
    We recommend that you visit the travel insurer's website before you travel and review the claims information provided. Along with including claim forms for you to complete and submit, Generali also provides you with a list other documents that may be needed when submitting a claim. Please just remember that documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss.
    Sep 28,2018
The trip included a
tour
Generali Global Assistance Standard
No claim, so no other opinion.

Customer service person who explained all features was very good.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
When I compared the cost with friends who travel extensively overseas their costs were signifcantly cheaper.
Michael K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your inquiry. Since Comprehensive plan premiums are generally based on the traveler's age, trip cost and length of trip, it is not surprising that your friends' premiums were different then your premium. In addition, there were also many policies to choose from with varying amounts of coverage and terms and conditions. You chose the Generali Preferred which was very competitively priced even though it was one of the most benefit enriched plans with high limits and more covered reasons to cancel the trip than offered by most plans.

    Please always remember that you may call at (800)487-4722 for assistance in quoting and comparing our plans.
    Sep 26,2018
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