Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have rated Generali Global Assistance
4.58 out of 5
3,331
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Fortunately I did not filed a claim, but I am always buying travel insurance from CSA for peace in mind, and it's like superstition for me if I buy insurance everything will be fine, if not something bad may happened.
Yelena U. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Acttually I referred you to a friend already.

Thanks
Maria Cynthia Esquivel I. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Plan provided exactly what I was looking for. I didn't care about cancellations, delays, etc. - I only wanted to make sure I was covered for medical evacuation and medical surprises. The plan was just right for my needs by declaring zero cost for the trip on the advice of one of your agents. Worked out perfectly.
Robert G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I can’t review it accurately because I didn’t have to use it.
Rhonda B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Good travel plan while travelling.
Suresh B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The insurance provided coverage at an affordable price, that I thankfully did not have to use. The purchase process was made easier by Insuremytrips's side-by-side comparison tool with other plans.
Rosalyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
What can I say about a plan I didn't have to use?
Noah C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This company is impossible to reach by anyone trying to find out the status of their claim. My claim was received by them on 9/25/17. In mid-October I called twice to check on the status of my claim, left my number for a promised callback and never received one. I sent three e-mails with no response until I finally received one back on 10/26 saying my claim (with a claim number provided) had been received (one month after it was), stating high claim volume. I checked by e-mail about my claim status once again on 11/9. On 11/15 I finally received an e-mail that CSA would pay my full claim. I received a check on 11/24, two months after they received my claim. Once one has a claim number, there should be a system whereby one could check the claim status online. It was very frustrating not to have any information regarding my claim and to have such difficulty contacting CSA.
Nancy S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comments. You are correct that at this time members do not have the ability to check the status of their claim online. However, we will pass your suggestion onto CSA Travel Protection.

    In the future, you may want to call customer care at InsureMyTrip to ask us to assign an advocate to follow up on your claim.
    Nov 25,2017
The trip included a
cruise
tour
Generali Global Assistance Standard
As always you provide an insurance option for me your packages are perfect for my travel needs !!
Regina V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
This is a great Price to campers with other.
Rekha P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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