Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have and visited Spain rated Generali Global Assistance
4.53 out of 5
108
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
We did not have any reason to file a claim, as our Europe trip went off without a hitch. I will say that having the protection plan in place provided significant peace of mind considering the potential for travel problems that could have arisen in Europe at the time.
Vonda K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I bought a new expensive piece of luggage for this trip. When I arrived home, one of the wheels was broken off. The airline refused to take responsibility, stating they did not cover wheels. The manufacturer stated if I paid to have the luggage sent to a repair center out of state, and then shipped back to me, they would repair it. I filed a claim with little hope it would be paid, but received a check for the full price of my luggage less than a month later. Way to go! I will be a loyal customer.
Kenda H. would recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Very happy that we bought this plan, even though we fortunately didn't have to make a claim. Knowing we were traveling with excellent coverage in place allowed us to enjoy our trip to the maximum.
Barbara D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Always good to know you are covered, but even better to not have to use it.
Robert B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
The airline lost a bag and then found it. I had 1000.00 dollar coverage. It wouldn't have made a dent in the contents of the bag, but would of helped.
Marilyn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Having travel insurance provides a sense of security we all like when we travel across the world. Thanks.
Genaro P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thankfully I didn't need to use any of the insurance components, but when I purchased the coverage the agent was extremely helpful and thorough in explaining the terms and the coverage and made it easy to do.
Roberta J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
My mother became very ill in Spain (acute kidney failure) and had to spend the night in a hospital in Madrid. Her medicare supplement plan only covered 80% of her hospital bill. We filed a claim with CSA for the remainder of the hospital bill (~$1400). We were a little worried since other reviews of CSA Travels claims handling weren't very positive. Those reviews couldn't be more inaccurate. CSA travel processed our claim expeditiously and reimbursed my mother for the remaining hospital expenses. We were very pleased with their service and would highly recommend CSA travel to anyone shopping for travel insurance.
James H. would recommend this plan to a friend or relative.
21 of 21 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I did not had to file a claim, but I compared many policies before selecting this one and it has the best coverage for the price.
Daniel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I understood from your website that it was supposed to be a 2 week turnaround to settle. My claim took 2 months to settle after I mailed it in. And there was no contact from your company (CSA Travel Protection) to tell me the claim was received and was being processed. I had to call and find if it had even been received.
Jeffrey M. would not recommend this plan to a friend or relative.
28 of 28 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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