Travel Insurance Reviews Generali Global Assistance Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the Generali Global Assistance Custom plan
4.62 out of 5
44
ratings and reviews
100%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Custom
It is comforting to know everything is in place should one need it.
Joseph H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Didn't need to file a claim so I can't effectively rate the program.

I was happy I had something in place "just in case".
Paul C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Same coverage and half the price; glad I had no reason to make a claim but as with any insurance, really better to have the protection when it is needed. Made the trip much more enjoyable without the stress.
James E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Custom
We had a hairy couple of weeks just prior to departure when I was extremely glad I had purchased trip insurance. Fortunately I did not need to file a claim and our trip went off without a hitch. Having this insurance gave me great peace of mind.
Deborah S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
We appreciate InsureMyTrip.com so much, we never travel without it. It gives peace of mind while traveling because we know it gives us the coverage we need for everything in case something does happen (which is rare). Thank you!!
Rodney R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
The agent I talked with was very friendly and helpful. Someone in my group did fall and will need to file a claim for some dental work. Another person lost their passport and will file a claim for some of these expenses. I expect they will have no problems. Even though I did not have any problems, it was a good feeling to know that I had good coverage while traveling in Europe.
Mildred K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
We had a travel interruption because my travel companion got sick in the mountains of Peru. She is a healthy person so it was totally unexpected. This is a first time I filed the claim with insurance though I've bought it already for every trip since it covers the trip with different providers and modestly priced. Major disappointment went with Travel Assistance part (Europe Assistance I believe).
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
Inessa G. would recommend this plan to a friend or relative.
10 of 10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom
We had no problems during the trip so did not use the insurance so have no way of knowing if the plan would have covered everything the way we thought it should nor do we have any way to judge the service provided had we needed to collect on a claim. Buying the insurance on the internet was a breeze.
Dale C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
Thank G-D I did not need your services while in China, so I can't comment on your service. I thought your plan was priced fairly and would use it again if I were taking another long trip.
Frieda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom
The cost was very reasonable for the cover. It was good to have a plan and feel secure while traveling. There were two persons in our cruise that had a heart attack and needed to be transported out. Having this plan made me feel secure that if something happens to us we would be cover adequately. I will certainly buy this plan for my future traveling needs. Thanks!
Socorro B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. MedjetAssist
    (4.64)
  4. Nationwide
    (4.63)
  5. MEDEX
    (4.61)
  1. Berkshire Hathaway Travel Protection
    (4.75)
  2. GeoBlue
    (4.69)
  3. Allianz Global Assistance
    (4.54)
  4. Crum & Forster - Travel Insured International
    (4.52)
  5. Travelex
    (4.50)