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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers who have visited Argentina rated the Generali Global Assistance Preferred plan
4.00 out of 5
6
ratings and reviews
83%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
On June 14 I booked a one-way ticket to return to my home Country the United States after my visit to Argentina, paid $1,672. The departure date was scheduled for Tuesday June 29.

Unfortunately, a day before the trip I received a cancelation from American Airlines, which did not give me the option to rebook/reschedule the flight at least until August 3 (a months later!). After several communications with the airline nobody was able to assign me a new flight to return to the US at least until August 3. Many customer services agents suggested me to verify the availability in AA.com, and immediately book a new ticket if something became available, not waiting to call back the call center as the availability could change in the meanwhile.

This is what I did, I identified an available seat and paid for a totally new air ticket $3,376. Flying the day before, on June 28.

Once at home, I filed a claim with Generali, under the 'Trip Interruption Benefit', asking the Travel Insurance Company to cover ONLY the price difference between the two tickets (the original -canceled- flight has been refunded by the Airline). This was under the general understanding that the Airline was not able to accommodate me in one of your airplanes back to US.

The Insurance Company asked me to request the Airline the 'reason of the flight cancelation'. I gathered that information and shared with the Claims Representative from Generali, having back a nasty surprise: they have rejected the claim with the following reason: 'According to the documentation provided, the flight was canceled due to Airline schedule change...'

So, basically, if the Airline has Logistics issues and have to cancel your flight, you will NOT be covered by Generali Global Assistance. This is terrible, and real! The fine print on their policy is terrible. Do not buy from them, I've a clear case in which they have not covered a basic stuff.

I'm planning to engage a lawyer and fight for my rights! This is a typical case of Travel Insurance abuse!

Claim Number: 21027198-01
Policy Number: 21166W2282
ROSARIO A. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Kaylie
    Photo
    Thank you for your feedback. Generali has provided the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and smooth process for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages."
    Jul 27,2021
The trip included a
cruise
tour
Generali Global Assistance Preferred
Didn't need to file a claim but having the policy gave us peace of mind.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I did not need to use any part of my Generali Global Assistance travel insurance policy. It was a background comfort to know I had this insurance policy and for my group trips abroad. I always buy travel insurance as soon as I have paid the initial tour deposit. One never knows what might happen in the intervening 12-18 months, so best to have brought a comprehensive policy.
Cherrill S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Since we did not use it. We were happy with it!
Vincent C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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