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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers rated the Generali Global Assistance Preferred plan
4.57 out of 5
881
ratings and reviews
96%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
I am not sure as to why I had to pay twice for this coverage. I will NOT recommend this company to others. I felt I was ripped off having to pay twice for the same coverage and getting no explanation from the company.
Patrick O. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. We hope you enjoyed your vacation. Please see the response provided by Generali below:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We were unable to locate any record or documentation of this being brought to our attention. Please contact (800) 348-9505 or [email protected] as we would like to review your concerns with you and provide further assistance if needed."
    Nov 18,2021
The trip included a
tour
Generali Global Assistance Preferred
Having not had to file any claims, I am not qualified to make any ratings or recommendations on Generali's service. Purchase process was smooth and relatively easy.
Carol S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Due to Covid-19 Generali twice worked with us in using travel insurance. After the first cruise was canceled the insurance was moved to a second cruise which too was canceled. The policy was once again modified to cover a recent cruise which we were able to complete. Had a great time on the new Celebrity Apex crossing from Europe to Fort Lauderdale.
Harold M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
no need to use
Cynthia O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Ease of use web site. Lots of choices to compare, reasonably price. Quick and efficient customer service
Norman J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Best part was we never needed the insurance, but it gave us a comfort level that seemed prudent given Covid 19 issues.
James F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
It's hard to comment on this coverage when I (fortunately) did not need it. I primarily purchased the coverage for the event of a medical emergency...and my wife and I stayed healthy & passed all the covid tests required to travel.
Stephen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Thank you.
Randall S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Your policies and options were clear.
ALLAN R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
I cancelled the cruise that this policy was for.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.

Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.

I have no plans for a new booking in the immediate future because of uncertainties of COVID .

I will not ever again use Insure My Trip to purchase travel insurance.
Bernard H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Megan B.
    Photo
    Dear Valued Customer,

    We thank you for your feedback.

    Please see the response below provided by Generali in regards to your review:

    'We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service for all of our customers. A dedicated team member will be reaching out to you to better explain your voucher options. Please contact [email protected] with any additional questions or concerns."
    Sep 23,2021
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