Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
tour
Generali Global Assistance
Preferred
It would be hard to rate the service without having an accident and then needing it.
Luckily I did not have any accidents on my trip, then my review might have been different.
Luckily I did not have any accidents on my trip, then my review might have been different.
Dan W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I had COVID and the insurance policy I paid for turned out to be absolutely useless. Never again will I use Generali Global Assistance company, this is why:
I tested positive for COVID using my home test kit while in Melbourne, AU. I tried but couldn’t find a testing facility to obtain an “official doctor notice”. I contacted Generali assistance line for help with locating a facility to certify my test result. They found a place in Perth (!) which is on the other side of the continent! After explaining this to the rep they advised me to use “Google” although I had told them I had already tried the Google route in vain and that’s why I was calling them. No other solution was offered. Now I can not even submit my claim because I don’t have a medical doctor notice certifying I had COVID. I do have pictures of the test result, but it is “not official”.
I tested positive for COVID using my home test kit while in Melbourne, AU. I tried but couldn’t find a testing facility to obtain an “official doctor notice”. I contacted Generali assistance line for help with locating a facility to certify my test result. They found a place in Perth (!) which is on the other side of the continent! After explaining this to the rep they advised me to use “Google” although I had told them I had already tried the Google route in vain and that’s why I was calling them. No other solution was offered. Now I can not even submit my claim because I don’t have a medical doctor notice certifying I had COVID. I do have pictures of the test result, but it is “not official”.
Inna S. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for your feedback, Inna. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recordings to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at [email protected].Jul 14,2023
The trip included a
tour
Generali Global Assistance
Preferred
Although we didn't need to file a claim, it gave us peace of mind to know we were covered in the event of some emergency. We primarily bought this policy because of ill relatives that might have caused us to need to return home before the end of the trip.
Patricia B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Simple easy process. Customer service was always helpful. Well worth the cost
Nicholas P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Agent was great to work with as we made a few changes in the procurement process. Very understanding and helpful
Philip C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Just felt plan too expensive.
Don T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I fortunately did not have to file a claim for anything as our trip went well. It's hard to review an insurance company until you have to file a claim.
Charles S. would
recommend this plan to a friend or relative.
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