Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thankfully we didn’t test our trip insurance. That is a good thing!
Linda P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
We had to cancel our trip at the last minute due to extreme health issues. Everyone at Generali was very helpful and kind and were able to help me get the information I needed to complete the claim. I was able to get our money refunded. I will definitely plan to work with them again.
Sonja M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We have used this plan for the second time and it meets all of our requirements and concerns. Fortunately, we have not had to make a claim. We will continue to use General Global Assistance in the future.
Julio J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately we did not need to use this plan but it gave us peace of mind.
Anita G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately, I didn't have to use my plan but it made my trip more enjoyable knowing that I would be covered in the event of mishaps.
Donna K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
It took me five months to achieve final resolution of my claims against my policy. The final resolution was satisfactory, but Generali's attention to detail and responsiveness were very poor. Their initial payment on my trip interruption coverage was incorrect; they failed to understand that the total cost of the trip that I provided them was per person, not for the two of us combined, and so the payment was much lower than it should have been. They identified my "claim representative" soon after my initial contact, but several e-mails and phone messages to this person went totally unanswered. When I finally managed to speak to someone who could resolve this issue, it took only moments for me to explain the discrepancy, and for them to acknowledge that I was correct, and that the documentation that I provided had been sufficient and quite clear. For the medical claim, once again, their initial calculation of the payment due me was wrong; they had misread the Explanation of Benefits statement that I provided, reading the amount covered by my primary insurance as being the amount of my out-of-pocket expense. So I had to contact them again. When I finally got to speak to a real person, it took only moments for me to explain their error to them and for them to acknowledge it. After this they corrected the calculation and sent me a check for the correct amount.
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
Richard S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
IMT
We also received this response from Generali:
"Thank you for your review, we're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing higher than normal claims volume as a result of the recent adverse weather events which is affecting our turn times, and overall volume. We value your feedback, please contact (800) 348-9505 or [email protected] if you have any further questions."Oct 26,2018
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The trip included a
cruise
tour
Generali Global Assistance
Preferred
once again, did not need to use = a very good thing!!! :)
Angela D. would
recommend this plan to a friend or relative.
Show
reviews per page.
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."
We encourage our customers to take advantage of this service if necessary by calling us at (800) 487-4722 to request an advocate's assistance.