Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We have utilized this firm several times and have had no issues.
Neita D. would
recommend this plan to a friend or relative.
-
Samantha FourezGenerali Global Assistance
We love our loyal travelers, and hope to retain you as a customer for many years to come! Thanks so much for sharing your experience and choosing to #TravelSmarter.Mar 07,2024
Generali Global Assistance
Preferred
I found it difficult to gain access to a claims rep after my claims was filed, I left numerous voice messages but had a very poor response
steven g. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
I use generali Global travel insurance. Because they came through during covid and covered the trip. Prices good and device better.
Joseph S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Happily, didn’t need to use it, but seemed to provide everything I needed at most reasonable price.
Judith S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
I had to cancel my trip because my mom (who was not going on the trip) had a stroke before the trip commenced and required my care extending into the time of the trip and beyond. It was a very expensive trip so I was very relieved when Generali approved my trip cancellation claim. This has been a very stressful time and it certainly helped to have this claim to through. My only criticism is that I found their online claims processing tool very difficult to use and ended up filing a paper claim instead. Overall, a very good result though and I'd recommend this company.
Georgina G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
The plan I chose covered everything I felt I needed for my trip. I had a feeling of security knowing I had such complete coverage. Fortunately, it was not necessary to file a claim since all went well on the trip.
Barbara S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
We did not need to file a claim but it was comforting to know that the travel insurance was there.
Edwin R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I can't review completely because I had no claims. Responsiveness to claims would be critical in a review
Barbara D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
My wife had a health issue that arose about a week before our trip. I called your claim office because I needed clarity about the coverage in case it was determined by our doctor that we would have to cancel the trip.
The person I spoke to could not give us clarity as to whether our claim would be honored. I don't think our request was unreasonable. If the doctor had told us that surgery was needed sooner rather than later or that my wife would not be healthy enough to make the trip, we would have had to cancel. I would have like clarity from your staff. Instead, all they would tell me was that a decision regarding coverage could not be made until after a claim was filed. I did not find this helpful.
Luckily, my wife's doctor told her that she could postpone the surgery until after we returned from the trip, so we didn't have to cancel. However, I hope you can empathize with our situation.
The person I spoke to could not give us clarity as to whether our claim would be honored. I don't think our request was unreasonable. If the doctor had told us that surgery was needed sooner rather than later or that my wife would not be healthy enough to make the trip, we would have had to cancel. I would have like clarity from your staff. Instead, all they would tell me was that a decision regarding coverage could not be made until after a claim was filed. I did not find this helpful.
Luckily, my wife's doctor told her that she could postpone the surgery until after we returned from the trip, so we didn't have to cancel. However, I hope you can empathize with our situation.
Ellen K. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on your policy. We hope that fellow customers will find your review and our response educational and informative.
With all travel insurance products, the claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Unfortunately, in no event can a claim be pre-determined, as you would be required to provide Proof of Loss to determine appropriate coverage.
The Generali Global Assistance Preferred plan has the following number one covered reason to cancel or interrupt your trip:
"The Sickness, Injury or death of you, your Family Member, your Traveling Companion or your Service Animal. The Sickness or Injury must first commence while your coverage is in effect under the Policy, must require the in-person treatment by a Physician, and must be so disabling in the written opinion of a Physician as to prevent you from taking your Trip (either because your condition prevents your travel, or because your Family Member, Traveling Companion or your Service Animal requires your care);"
This plan will exclude:
"Sickness or Injury during the 180-day period immediately prior to your
effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage
is effective under this Policy."
We are happy to hear that you were able to take your trip and we wish all the best for you and your wife. We would be happy to speak with you further about your experience and/or provide any clarification of policy terms and conditions. Please let us know if you have any questions or need further assistance. We can be reached at 800-487-4722.May 02,2019
The trip included a
tour
Generali Global Assistance
Preferred
felt secure with the insurances, relieved we did not have to use it
Kathleen M. would
recommend this plan to a friend or relative.