Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
tour
Generali Global Assistance
Preferred
I didn't have to use it, so the thing missing is how the company handles claims
John C. would
recommend this plan to a friend or relative.
-
Samantha FourezGenerali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use even before your trip. Just give us a call at 800-874-2442.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Claim was submitted on Sept. 22, 2022. It is still open ( or at least not paid in full or in part or declined). We had to cancel our trip due to an injury to my wife's ankle requiring extensive surgery. I have submitted everything they asked for (with much difficulty due to their requiring everything submitted electronically - not good at scan/file/find/ attach). Finally asked for fax #. Fax docs to them and they claim they didn't get them or lost them. Last contact was 10/26 /22. Rep (George Garcia) is very hard to understand when I did speak with him by phone. Last contact he was to speak with his boss about something or other, but I never heard back from him. HELP!!
ALAN O. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately I didn’t need to use it so can’t comment on how they would handle a claim.
Albert S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
My only concern was that the evacuation did not seem to be at the discretion of the policy owner, but at the discretion of others. Since we didn't have to make use of the policy (thank goodness!), I am not sure what would have actually happened.
Nancy M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Glad I didn't have too use it!
George M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I have tried calling but your lines are busy due to the pandemic, I understand. But I would like to speak to someone to confirm what would have been covered or not covered under my policy if I had to cancel mid trip.
Coverage and satisfaction are place holders until I hear response.
Thanks
Coverage and satisfaction are place holders until I hear response.
Thanks
Michael M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Erin
We appreciate you providing your feedback. Generali Global Assistance has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."May 01,2020
The trip included a
tour
Generali Global Assistance
Preferred
Too much money for too specific coverage for too short a time.
William S. would not
recommend this plan to a friend or relative.
-
Erin
Thank you for your feedback. Generali Global Assistance has provided the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. . As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason."May 01,2020
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We compared you with another provider and found Generali Global Assistance offered more.
Carolyn A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
As will all insurance a purchaser never knows how good it is unless a claim is filed. l We had the good fortunate of not needing to file a claim so are really not able to evaluate our policy.
Dorothy P. would
recommend this plan to a friend or relative.
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