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Travel Insurance Reviews Generali Global Assistance Premium

The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.

Customers rated the Generali Global Assistance Premium plan
4.55 out of 5
1,907
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Premium
Thankfully, I had no need to file any claim so really, I cannot write a review
Rosa K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
My laggage was misplaced for 3 days on my return home. CSA when very slow in replying to my claim. In the end CSA washed their hands of my claim and are now refusing to pay my claim. I am very disappointed in this outcome and will never use CSA in any up coming travel.
Troy P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    The CSA Custom Luxe will provide coverage for Baggage Delay in the event your delay occurs during your trip.

    "We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 12 hours or more during your Trip."

    Since your baggage delay occurred on your return flight home, coverage would not apply as you are home and would not need to purchase additional clothing or personal articles.

    Please feel free to contact us if you have any questions or concerns. We are available 7 days a week at 1-800-487-4722.
    Sep 27,2017
Generali Global Assistance Premium
I was trying to buy premises coverage for a vacation rental apartment, but the site gave me trip insurance instead, and then told me my request for the premises coverage could not go through.
William K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on your policy.

    On our site, we recommend the top rated Travel Insurance compies who provide trip protection, emergency medical and medical evacuation coverage. CSA is one of our providers who supply this coverage to us. It is possible that CSA provides Liability coverage for rentals, however since our site is not geared towards this type of coverage, you would have to purchase this directly with CSA.

    Please feel free to contact us with any questions or concerns. We are available 7 days a week and can be reached at 1-800-487-4722.
    Sep 26,2017
  • Deborah
    Generali Global Assistance
    Photo
    We're sorry to hear about your negative experience and want to help. All of our plans include a free look back period which allows customers to cancel their plan within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com as we’d like to try and help you find the coverage you were looking for. We hope to hear from you soon.
    Sep 28,2017
The trip included a
tour
Generali Global Assistance Premium
did not have to invoke insurance, we had no need to cancel, etc so hard to say. Price seemed reasonable.
Philip b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Glad we did not need to use the coverage but believe it was worth the peace of mind coverage offered.
Martin T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Your policy does not provide coverage for non-U.S. companions.
Donald A. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing your feedback on this plan.

    Even though this policy cannot insure a traveler who does not reside in the US, it can provide protection if you need to cancel your trip due to your traveling companion's covered cancellation.

    The CSA policy defines a traveling companion as "a person who, during the Trip, will accompany you in the same accommodations." This definition does not specify that your traveling companion must reside in the US for coverage to apply.

    In the future, we recommend that you contact us with any specific questions or concerns. We can be reached at 1-800-487-4722 and our licensed representatives are available 7 days a week.
    Sep 13,2017
  • Deborah
    Generali Global Assistance
    Photo
    Thank you for your feedback, we are always looking for ways to improve our products and enhance our offerings. We’re sorry that we didn’t meet your expectations. If you have any additional questions or concerns regarding your plan, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Sep 15,2017
Generali Global Assistance Premium
Did not have to file a claim so I cannot speak to the process. The plan seemed to be a good one with adequate coverage at a fair price
Barbara P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
was a great plan, even greater because I had no problems and did not need to use any of the coverage. It is comforting though to know, that, in case of a problem I was covered. Thanks gary
GARY G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
I have bought several policies over many years and never had a claim. Recently I had to cancel a cruise due to medical reasons. CSA handled the claim very efficiently (although somewhat slow) and paid me for my entire loss.
Neil W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I did not have to use the plan but was happy to have the assurance of the insurance.
Marjory K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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