Travel Insurance Reviews Generali Global Assistance Premium
The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.
To learn more, see the Generali Global Assistance Premium product page.
The trip included a
cruise
Generali Global Assistance
Premium
Should be less expensive.
Burton S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Never needed the insurance protection but the peace of mind was well worth the cost.
John E. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
While we didn't need to put in a claim, the rates and items covered were reasonable. Will use them again on our next trip.
DANIEL O. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
We had to cancel our trip to Hawaii due to medical issues, after purchasing non-refundable resort and air costs.
Thankfully, both the resort and Delta happily rescheduled our trip to later this year with no penalty; when we contacted Genrali to move our trip insurance to the new date, we were informed the price would now be $600, twice the original cost.
Customer service gave us the option to cancel the trip insurance through a process they call "exceptions," in which they will refund the original cost if provided evidence that the trip had been rescheduled with no penalties. I sent all documentation, including emails from the resort and changed plane reservations that clearly showed no penalty fee charged. Not good enough for Generali.
I guess I should have just filed a claim for the $5,000 trip cost, instead of trying to be the "good guy" and change the reservations to a time when we can travel. This is why we can't have nice things.
Live and learn. Would never buy trip insurance through this company again.
Thankfully, both the resort and Delta happily rescheduled our trip to later this year with no penalty; when we contacted Genrali to move our trip insurance to the new date, we were informed the price would now be $600, twice the original cost.
Customer service gave us the option to cancel the trip insurance through a process they call "exceptions," in which they will refund the original cost if provided evidence that the trip had been rescheduled with no penalties. I sent all documentation, including emails from the resort and changed plane reservations that clearly showed no penalty fee charged. Not good enough for Generali.
I guess I should have just filed a claim for the $5,000 trip cost, instead of trying to be the "good guy" and change the reservations to a time when we can travel. This is why we can't have nice things.
Live and learn. Would never buy trip insurance through this company again.
Jill G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
Trip insurance, like most insurance, is philosophical. We had a bit invested in our trip and knew that cancellation would cost us everything we had spent. Any time we spend over a certain amount we can't afford to lose, we add insurance. We don't want to cancel a trip and not be able to afford rescheduling it. It is worth the extra cost for us.
Susan T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
I was glad to see there is a plan that covers preexisting conditions. I do wish more plans included this option to better meet the needs of all travelers.
Carol H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I think this plan is OVER PRICED for a 16 day coverage. Happy I did not have to use it & deal with any hassles with the insurance company I made my purchase from.
Carol m. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Luckily I did not have to use the coverage.
Rowena M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Plan offered coverage for the things most important to me at a competitive cost.
Billie A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I didn’t need to file a claim so I can’t atest to how the claim system worked. But the price was reasonable.
Mark B. would
recommend this plan to a friend or relative.
Comprehensive plan premiums are calculated based on the age of the travelers, trip cost, and length of trip. You chose to purchase the Generali Premium plan which was one of the few plans that included the preexisting condition waiver as long as you purchased the policy prior to or on the date of final payment and insured the total cost of your trip. The Premium plan was also the most expensive of the Generali plans since it offered very generous coverage limits and broad terms and conditions.
In the future, you may wish to call us for a quote within 10 days of your initial trip payment for more competitive pricing on plans offering the preexisting condition waiver. We are available weekdays from 7:00 am to midnight ET and weekends from 9:00 am to 9:00 pm ET.