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Travel Insurance Reviews Generali Global Assistance Premium

The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.

Customers rated the Generali Global Assistance Premium plan
4.55 out of 5
1,907
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Premium
Your plans stand out above the rest so I always use your insurance now. Very happy with the potential of what you offer however I have never had a claim so I can't give feedback on customer service. I hope its good if I ever need to make a claim.
Samuel D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Good plan.Thanks.
Joseph K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Good communication and answers to my questions about the plan. Very good combination of features (at least on paper -- didn't have a claim). The $50K rental car damage insurance is very good: saves you from buying expensive daily coverage from the rental company (or risking paying loss-of-use rental fees till car is repaired, which aren't covered by normal car insurance); it's also primary, so your own car insurance wouldn't go up for a claim. There's also the add-on option of Cancel-trip-for-any-reason, which not many plans offer; and option not to consider pre-existing conditions if you buy the plan early (check the details). In short, very good combination of coverages for a reasonable price.
Ilya S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
This is the 5th time I've bought travel insurance w/CSA since 2012. One time I had a bad fall, another I got sick in India. Both claims were handled quickly andpaid in full, and the claims process was straightforward. I've recommended CSA to friends before and will definitely continue to recommend them. I even set one friend straight who thought travel insurance was a scam! I've bought travel insurance w/other companies and only ever filed a claim w/CSA, but I'm sticking w/just CSA going fwd. They're the best!
Virginia W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Good price. Good coverage options. Didn't need to use it so can't comment on how well claims are handled.
Alice Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
take long to process, I send claims 4 weeks ago and only now I get some respond
Galina S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I didn't have to use my insurance
Thanks
Ronald A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
CSA Travel Protection paid up promptly on my claim for a delayed flight and for a medical bill incurred while travelling and I would recommend them without hesitation.
Brian M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Way too expensive for the coverage.
Manmohan P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "Thank you for sharing your feedback. We apologize for not meeting your expectations. We strive to develop well-rounded, competitively-priced insurance products for our customers and would like to learn more about the coverages you were looking for. Please contact us toll-free at 1-800-348-9505 or by email at csa@csatravelprotection.com so we can better understand your situation and answer any questions you may have."

    Jul 28,2016
Generali Global Assistance Premium
CSA had an incorrectly listed beneficiary on our policy. I contacted them prior to departure, through their Exceptions department, and was assured that it would be handled within 72 hours. Not only was it not handled prior to departure, or at any time during our trip, I have yet to receive any response or explanation whatsoever from them--and this is now weeks after our return. I was, essentially, uninsured for the trip.
Samantha Karustis H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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