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Travel Insurance Reviews Generali Global Assistance Premium

The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.

Customers rated the Generali Global Assistance Premium plan
4.55 out of 5
1,890
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Premium
take long to process, I send claims 4 weeks ago and only now I get some respond
Galina S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I didn't have to use my insurance
Thanks
Ronald A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
CSA Travel Protection paid up promptly on my claim for a delayed flight and for a medical bill incurred while travelling and I would recommend them without hesitation.
Brian M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Way too expensive for the coverage.
Manmohan P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "Thank you for sharing your feedback. We apologize for not meeting your expectations. We strive to develop well-rounded, competitively-priced insurance products for our customers and would like to learn more about the coverages you were looking for. Please contact us toll-free at 1-800-348-9505 or by email at csa@csatravelprotection.com so we can better understand your situation and answer any questions you may have."

    Jul 28,2016
Generali Global Assistance Premium
CSA had an incorrectly listed beneficiary on our policy. I contacted them prior to departure, through their Exceptions department, and was assured that it would be handled within 72 hours. Not only was it not handled prior to departure, or at any time during our trip, I have yet to receive any response or explanation whatsoever from them--and this is now weeks after our return. I was, essentially, uninsured for the trip.
Samantha Karustis H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Staff was helpful when our arrangements changed ahead of trip in amending our plan. Didn't make a claim....
Janet H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
having CSA Travel Protection Custom Luxe gave the 4 of us peace of mind.
Anne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Submitted a claim for dental extraction due to molar fracture (less than $100), was processed immediately, and received check very fast. During the emergency, we called and spoke to the rep few times, and also via email. Very efficient and extremely helpful. We will definitely buy this insurance again, but the only problem with medical care claim if you have own insurance, you have to claim thru that first. Quite a hassle, so even we have another medical claim (small amount), we decided not to be troubled with submission.
Lii Yun Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Policy covered all the things I was concerned about and although I never used it, I traveled knowing that I was covered for any possible incidents.
Michael K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Very fast claim service. Highly recommend
Michael Z. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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