Travel Insurance Reviews Generali Global Assistance Premium
The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.
To learn more, see the Generali Global Assistance Premium product page.
The trip included a
tour
Generali Global Assistance
Premium
Fortunately I didn't need to use it
Heidi M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
Get insurance when you book your trip. I waited until after my opportunity to cancel through the cruise line.
That prevented us for getting 100% coverage. Fortunately we didn't need anything.
That prevented us for getting 100% coverage. Fortunately we didn't need anything.
Ann B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
For 10 days of coverage it was very pricey. thank you
Susanne P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I compared with other plans- this seemed reasonable in terms of what I wanted- evacuation protection and limited upfront medical payments if needed.
Mitchell m. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
I purchased a plan through CSA for a cruise I was taking with my 80+ year old parents in this past October. My parents also purchased travel insurance through insuremytrip, but with another carrier. I've purchased trip insurance a dozen or more times in the past and luckily, never had to make a claim.
Well this time, lo and behold, my poor mother fell and broke her hip 12 days prior to our departure date. I immediately started my claim. I had a difficult time getting my mother's orthopedic surgeon's office to complete CSA's Physician Statement form because the office said it was a HIPAA violation - regardless of the fact that my mother had signed a release specifically allowing them to disclose that information to CSA. Since my mother had also purchased insurance and her surgeon DID complete her carrier's Physician's Statement form, I submitted a copy of that one to CSA and asked if they would take it instead of their own form and apparently they did because my claim was subsequently approved and I was reimbursed the entire cruise fare and my airfare!
I must admit I was worried for a time because I got the feeling they were not going to approve the claim. I am completely satisfied with the process, which understandably, was a lot of paperwork and several hoops to jump through, but I would not hesitate in the future to purchase another plan through CSA....although they may not be keen on insuring somebody in the future that they had to pay out on. I'll have to test that out.
Well this time, lo and behold, my poor mother fell and broke her hip 12 days prior to our departure date. I immediately started my claim. I had a difficult time getting my mother's orthopedic surgeon's office to complete CSA's Physician Statement form because the office said it was a HIPAA violation - regardless of the fact that my mother had signed a release specifically allowing them to disclose that information to CSA. Since my mother had also purchased insurance and her surgeon DID complete her carrier's Physician's Statement form, I submitted a copy of that one to CSA and asked if they would take it instead of their own form and apparently they did because my claim was subsequently approved and I was reimbursed the entire cruise fare and my airfare!
I must admit I was worried for a time because I got the feeling they were not going to approve the claim. I am completely satisfied with the process, which understandably, was a lot of paperwork and several hoops to jump through, but I would not hesitate in the future to purchase another plan through CSA....although they may not be keen on insuring somebody in the future that they had to pay out on. I'll have to test that out.
Patti M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
I've always said it's better to have travel insurance and not use it than to not have it and need it. Cost was reasonable and thank goodness I didn't have to use it.
Kenneth R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Service and price is excellent. Have used this three times and fortunately have had no claims so I cannot speak to that but the people are very nice and very helpful.
Jim W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Well, the plan should cover the rent car but Herz refused to accept this insurance... When I bought a plan I answer your questions - the destination. But in Herz they told me that they do not accept that insurance...
I am wondering if other items were covered. Good I did not need to use it...
I am wondering if other items were covered. Good I did not need to use it...
Alexander B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Deborah
Generali Global Assistance
Thank you for sharing your feedback. The plan you purchased includes Rental Car Damage coverage designed to provide primary coverage in the event your rental car is damaged during your trip due to collision or other causes listed in the Description of Coverage/Policy provided at purchase. We recommend customers contact their rental car company prior to departure to ensure our plan meets any specific requirements they may have. Our customer service representatives can email or fax coverage details to your rental car company, if requested. Please reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Jan 10,2017
The trip included a
tour
Generali Global Assistance
Premium
I have purchased the CSA plan a total of 3 times for various trips. We have not had to file a claim yet but I felt very secure knowing we had the travel insurance
Melanie R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
great insurance ++ i recommend CSA to every traveler
Nissim A. would
recommend this plan to a friend or relative.
Although it is true that your plan was certainly not one of the least expensive plans offered to you, the CSA Travel Protection Custom Luxe was one of only two plans that offered coverage for Pre-existing Medical Conditions. Most Comprehensive plans would have provided the Pre-existing Condition Waiver only if you purchased the plan within 10 to 30 days of your Initial Trip Payment. Unfortunately you were more than one month after that first payment when you called. Keep in mind too that you also purchased a plan that was rich in benefit limits since it included $250,000 in Medical (secondary) and $1,000,000 in Emergency Medical Evacuation coverage per person.
Our recommendation is to call us at 800-487-4722 within 10 days of your first payment for the most competitive pricing.