Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
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The trip included a
tour
Global Alert!
Preferred
Thankfully we did not need to use it, good to have though!
Carol M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
I have in the past used Global Alert many times successfully. Now, I DO NOT recommend them.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
Dorothy S. would not
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
Hard to rate the insurance, as I did not need to file a claim.
Carol M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Had to cancel for medical reasons months in advance and notified hem with two MD documentations & all paperwork immediately in Jan and have finally received two checks just now (after fighting with the help of Insure My trip customer assistants to get as much of my money due (still short $75 they say they do not have to pay). They don't contact you back, they don't follow through and after hours of holding on the phone, they hang up on you and don't call back or finally get a person and they receipt script words to your questions that are the same for everything and don't answer anything you are answering. They didn't approve all charges and then gave me a little of that extra money owed and said that was it. Terrible and lie to me and treated me terrible! Did not follow their contract. Travel multiple vacations ayear and always have insurance and anytime I have gottn sick while on vacation and had medical expenses, had to cancel or anything, it was paid immediately and with no issues from other companies. DO NO USE THEM!!!! THEY DISERVE TO BE SUED AND PUT IN THEIR PLACE WHICH IS NOT ALOWWD TO DO BUSINESS ANYOE AND PAY FOR INTEREST AND SUFFERING OF ALL THE PEOPLE THEY DID NOT DO WHAT THEY WERE SUPPOSE TO OR DO IT IN A TIMELY MANNER.
Faye K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Global Alert!
Preferred
We did not need to use our insurance however a woman in our our group had a stroke while in Portugal and had to be hospitalized, etc. I do not know who her insurer was but feel that if this had happened to me or my wife we would have been well taken care of by our Global Alert insurance plan.
Ronald G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Fortunately I didn't have to use it------but seemed like good coverage for the price------paid right away so I could get pre-existing condition waiver.....
Stewart W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Had to file a claim as was unable to travel. It took a long time and I had to insure my trip involved to finally get my refund for the trip.
Frani R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Did not file a claim so cannot comment on the quality of the claims process.
Fred S. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
We came close to needing support when our initial flight was delayed 15 hours. I was encouraged by the phone service provided by Global Alert.
Barbara L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
As a scuba diver, this coverage reasonably accepts the sport in its policies and extends all of its coverage to the insured.
Costumer service has also been professional and efficient. I have insured my last 5 trips through Global Alert! Preferred and will continue to do so.
Costumer service has also been professional and efficient. I have insured my last 5 trips through Global Alert! Preferred and will continue to do so.
James S. would
recommend this plan to a friend or relative.
Global Alert, who is no longer writing new travel insurance policies, is in the process of securing a new underwriter. In the meantime, TripMate who previously handled claims for Global Alert, has transferred all responsibilities to Broadspire. You will be pleased to hear that Broadspire was very amenable to expediting your claim.
Upon receiving your comments, we assigned your claim to Gail who is your Anytime Advocate. Gail contacted Broadspire who assured us that a claims representative would contact you to advise you that she would be processing your claim. If the company has all the documentation, Broadspire should be able to process your payment immediately and send it to management for final review.
In the meantime, we are publishing your review but request that you let us know once you have received your check. You can call Customer Care weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.