Travel Insurance Reviews Global Alert

Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.

Learn more about Global Alert.

Customers rated Global Alert!
4.53 out of 5
2,308
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
Global Alert! Preferred
It has taken me almost a year to write this review. When I was searching for trip insurance for my next trip I realized how important an honest review is and decided to write this finally. I was injured on the first full day of a trip to jamaica. Dealing with this insurance company from Jamaica was a nightmare! It took them 12 hours for them just to authorize me being admitted to the hospital (while I lay in the filthy emergency room). Only when the hospital was going to put me in the street did they come through. HOURS were spent on the phone with my family and the Jamaican orthopedic surgeon with this insurance company. Then it took an additional 20 hours for them to authorize my evacuation home and many many more hours of my family AND THE SURGEON arguing with them. After returning home, having surgery by an orthopedic surgeon (this injury caused me to be non weight bearing for 3 1/2 months) and submitting everything for reimbursement of the rest of my trip, did I find out how HORRIBLE this company was. I fought for months with them. Often there was no way to reach them as they wouldn’t answer the phone or they would hang up. When they promised a call back they NEVER called back. I never got nasty with them, but I sure did cry. When they finally sent reimbursement it was 1/5 of what it should have been. I had to file an appeal and wait another 5-6 weeks for additional reimbursement. Even then they shorted me about $700-$800 from what it should have been. I would NEVER EVER use this company again. They were also known as Trip Mate. Customer service was NON EXISTENT. While in the Jamaican hospital we did get assistance from an insure my trip reprentative who told Global Alert that they HAD to provide medical care for me as we had a contract with them, and that helped get me admitted. I would use insure my trip again but never ever Global Alert / Trip Mate. If anyone questions the authenticity of this review I have documents and every note I made for months to back it up. I am HAPPY to share them!
Karla G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
Global Alert! Preferred
I submitted the claim in September, 2017 and the final payment was just received. The claims department answers to my questions were vague, they did not return phone calls promptly or ever. At the end, they claimed that never received the copies of our original tickets. I did submit them with my original claim. If they did not receive something, they should have gotten in touch with me instead of sending me an e-mail confirmation of documents received. I will never deal with this company again.
Andrew B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
Global Alert! Preferred
The plan gave me peace of mind, thankfully I didn't need to use it.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
Global Alert! Preferred
Once the claim was filed, there was no Global communication except for what I initiated. They were very slow. Had to call 2 times a week to get them moving. It was 1 month before they even started the process. Had to get "Insure My Trip" involved to give them a push.
Donald B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
I didn't need the insurance, but it was good I had it, just in case. A flight was cancelled on my return, but the airline comped a room and food vouchers, so no need for a claim. Had the cancellation been due to weather, the insurance would have been handy.
Carole J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred Plus
Claim and paperwork submitted October 4th, 2017. Final ck written by Trip Mate, Global Alert's underwriters dated January 12, 2018. Postmark on envelope for that check - February 7, 2018! Insure my trip provided an agent, Gail, who was fabulous in contacting Trip Mate ( aka GLobal Alert ) several times on my behalf, always keeping me informed. However, for their claims administrator to send payment in the incorrect currency after reviewing every bit of travel documentation, including receipts, is an indication of poor training, lack of attention to detail and of course prolonged reimbursement. Bottom line: The company made more than my premium be delaying payment of a legitimate claim. They also seem to be very understaffed.
James G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    We are very sorry to hear about your difficulty in dealing with the TripMate (Global Alert) claims process but pleased to hear that TripMate was able to provide closure to your claim.

    Gail is one of our Anytime Advocates who support you with the process if your claim is delayed or unfairly denied. Our caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler because our non-commissioned representatives work to find the best plan for you.

    Please feel free to call Customer Care at InsureMyTrip weekdays from 7:00 AM to midnight and weekends from 9:00 AM to 9:00 PM for assistance in quoting and purchasing a policy or for an Anytime Advocate in the event of a claim issue.
    Feb 26,2018
The trip included a
cruise
Global Alert! Preferred
Hard to evaluate the plan as we didn't need it. That is a good thing. Better safe than sorry. We believe the plan would have provided the coverage we needed.
Donald K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
Global Alert! Preferred
Gratefully, the plan was not used.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Luckily, I did not need to use the insurance.
Malcolm S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
Global Alert! Preferred
luckily I didn't need to file a claim so don't know if the plan was decent or not. Just like car insurance buy it hope you don't need to use it.
Howard C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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