Travel Insurance Reviews Global Alert

Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.

Learn more about Global Alert.

Customers rated Global Alert!
4.53 out of 5
2,328
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
The trip included a
cruise
tour
Global Alert! Preferred
I purchased this plan through insuremytrip.com which enables a detailed comparison between several levels plans by different companies. I chose this plan because the coverage was wide and the price was competitive. Highly recommended.
Yuval Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred Plus
Insurance was great coverage, but very expensive!
Leonard K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred
Thank goodness I didn't have to use the insurance plan I bought for my trip. But it was a secure feeling knowing I was covered for any instances if necessary,
Beryl L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred Plus
Did not need to use any services so we don't know how easy or difficult it would be to file and process a claim.
Kim M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Fortunately, I did not have to file a claim with Global Alert!, however, I called Global Alert because one of my connecting flights (a short one to NY) was cancelled at the last minute. Instead of helping me get another flight, the person who answered said he didn't know how to do that and offered to send me a claim form instead. I told him that I wanted to get a flight, not a claim form and would get back if I needed a claim form. I managed to use other resources to fix the issue, but was disappointed that the insurance company had no one to help me.
Scott G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    We are sorry to hear that your flight had been canceled. In the event you need assistance during your trip, we recommend contacting the 24/hr assistance center. This contact is better equipped to assist you with canceled flights and potentially setting up new arrangements. The service center for Global Alert is best used for policy questions and claims information. The contact information for your 24/hr assistance center is located at the bottom of your Coverage Confirmation email sent by InsureMyTrip.com.

    Please feel free to contact us if you have any further questions or concerns. Our licensed agents are available 7 days a week and can be reached at 1-800-487-4722.
    Mar 02,2018
Global Alert! Preferred
I did not need to file a claim, therefore cannot comment on that process. I thought the coverage provided for the cost of the plan was quite good.
Ellen D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
The REAL review of trip insurance coverage is the experience you have when you really need it. When you use it. How hard was it to reach someone at the company? Were they helpful or did they make you jump through hoops at a very vulnerable time of need? Did they cover the issues you experienced or drag you through a long ordeal to respond or pay? Fortunately, once again I did Not have a claim so my review would be meaningless as to my satisfaction. At this point I can only say it was a pleasant experience to deal with the agent who signed me up for the insurance and my credit card was readily charged, no problem with that. It's not possible to answer "How satisfied were you with this plan?" Or "Did the plan provide good coverage for the important items and events you wanted covered?" Well, I hope it would have if I had needed to place a claim, I have no way of knowing otherwise. I think you should ONLY send reviews for people who had a claim because otherwise my input cannot possibly reflect any satisfaction. So when I answered above that I would recommend it to a friend or relative, and pressed Yes it's just because the coverage as far as I could tell without using it appeared to be recommendable.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
It has taken me almost a year to write this review. When I was searching for trip insurance for my next trip I realized how important an honest review is and decided to write this finally. I was injured on the first full day of a trip to jamaica. Dealing with this insurance company from Jamaica was a nightmare! It took them 12 hours for them just to authorize me being admitted to the hospital (while I lay in the filthy emergency room). Only when the hospital was going to put me in the street did they come through. HOURS were spent on the phone with my family and the Jamaican orthopedic surgeon with this insurance company. Then it took an additional 20 hours for them to authorize my evacuation home and many many more hours of my family AND THE SURGEON arguing with them. After returning home, having surgery by an orthopedic surgeon (this injury caused me to be non weight bearing for 3 1/2 months) and submitting everything for reimbursement of the rest of my trip, did I find out how HORRIBLE this company was. I fought for months with them. Often there was no way to reach them as they wouldn’t answer the phone or they would hang up. When they promised a call back they NEVER called back. I never got nasty with them, but I sure did cry. When they finally sent reimbursement it was 1/5 of what it should have been. I had to file an appeal and wait another 5-6 weeks for additional reimbursement. Even then they shorted me about $700-$800 from what it should have been. I would NEVER EVER use this company again. They were also known as Trip Mate. Customer service was NON EXISTENT. While in the Jamaican hospital we did get assistance from an insure my trip reprentative who told Global Alert that they HAD to provide medical care for me as we had a contract with them, and that helped get me admitted. I would use insure my trip again but never ever Global Alert / Trip Mate. If anyone questions the authenticity of this review I have documents and every note I made for months to back it up. I am HAPPY to share them!
Karla G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
I submitted the claim in September, 2017 and the final payment was just received. The claims department answers to my questions were vague, they did not return phone calls promptly or ever. At the end, they claimed that never received the copies of our original tickets. I did submit them with my original claim. If they did not receive something, they should have gotten in touch with me instead of sending me an e-mail confirmation of documents received. I will never deal with this company again.
Andrew B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
The plan gave me peace of mind, thankfully I didn't need to use it.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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