This was a horror from beginning to end. Almost as they were taking me off the stretcher for pneumonia in Bali, they called and asked if I was cancelling my trip. I said "NO"! They harassed me and my husband almost daily by email and phone and continued not to understand the meaning of the word no until I finally contacted a supervisor.. I had called before I went to the hospital and submitted a claim as soon as I got home, around March 18th. They asked for additional information which was not needed; sent a card on May 3 saying they had received my info which was sent in March; and finally paid on May 10th--two months after a legitimate claim. Also, they didn't pay for items like the taxi home from the hospital (an hour away). Any questions or responses involved an unacceptable hold time. A terrible experience all around! Would never insure with them again.
Toni S. would not
recommend this plan to a friend or relative.
3 people found this review helpful
Note: This review is for an earlier version of the plan.