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Travel Insurance Reviews Global Alert Preferred

The Global Alert Preferred plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip due an unforeseen covered event.

To learn more, see the Global Alert Preferred product page.

Customers who have visited South Africa rated the Global Alert! Preferred plan
4.38 out of 5
45
ratings and reviews
91%
recommended
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Cruise
Filed claim
Global Alert! Preferred
GOOD PLAN , COULD GET RESULTS A LITTLE FASTER , BUT ALL IS WELL NOW.MANY THANKS!
Jerrold W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Fortunately I didn't need to file a claim so I'm only rating the plan coverage and price compared to other company's plans.
Karen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
I guess the old saying still holds true, namely that you get what you pay for. This policy appeared to be a good value, but the coverage was less than expected. Specifically, I lost a day of touring because of a traveling companion's medical problems and expected a reimbursement for that day's loss. Instead, I was informed that no benefits would be paid. The plan apparently says that for an all-inclusive tour like we were on, pro-rata benefits are payable only if an, "entire day, including the overnight accommodations, must be missed." Although we spent our touring time in the local hospital's Emergency Room, that is not sufficient. Some of that is my fault for not reading ALL the FINE print, but what is NOT my fault is that it took 6 months for them to reject the claim. This is, therefore, not a company I would be quick to ever use again.
Jerold W. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 05,2017
The trip included a
tour
Global Alert! Preferred
Global Alert is administered by Trip Mate, Inc. which is underwritten by American Modern Home Insurance Company.
We had to cancel our trip due to an injury. Fortunately, we had purchased trip cancelation insurance and had all the medical documentation required to file a claim. However, dealing with Trip Mate was a very frustrating experience. It was hard to contact them, and the claim forms - only available on line- were confusing and could not be completed on line.
We submitted all required paper work by mail, which Trip Mate received on February 9, 2017. After numerous phone calls, being put on hold for almost 20 minutes on several occasions only to be told to leave a call back number (which was not always returned), and two letters, we finally got a check on April 14, 2017. Yes, in the end, Trip Mate/ American Modern Home Insurance Company did cover the expenses incurred when we had to cancel our trip ,which we appreciated. However, it is doubtful that we would have ever purchased this insurance from Insure My Trip if we knew that we would not be dealing directly with an insurance company-Global Alert!- but instead an on-line company like Trip Mate, Inc.
Leo C. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program.

    Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Apr 17,2017
The trip included a
tour
Global Alert! Preferred
We filed a claim when my husband took ill while we were on vacation in South Africa. TripMate, the insurance company behind Global Alert, took a very long time to process our claim after we returned home and filed the claim. Additionally, TripMate told us the medical coverage was secondary to our health insurance when that was not the case; TripMate should have paid the hospital directly, which they did not, so we had to pay out of pocket and then recover the hospital and medical expenses. We have finally received full payment for the claim but that happened only after the folks at InsureMyTrip got involved. The Customer Care department of InsureMyTrip is wonderful and they contacted TripMate on our behalf until the claim was finally paid. If you have a problem with any policy sold by InsureMyTrip, they will stand behind it! To summarize - I do not recommend TripMate or Global Alert insurance based on our experience but I definitely do recommend InsureMyTrip.
Meryle M. would not recommend this plan to a friend or relative.
7 of 8 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We will be forwarding this review to TripMate.

    We are pleased to learn that your claim has been paid. Thank you for allowing InsureMyTrip to advocate on your behalf and assist you in getting your claim resolved. We apologize on behalf of the claims administrator for the lengthy claims process and confusion over whether the medical coverage is primary or secondary. In general, the medical expense benefit provided on comprehensive travel insurance plans is in excess of your primary health insurance.

    "If at the time of the occurrence of any Loss there is other valid and collectible insurance or indemnity in place, We shall be liable only for the excess of the amount of Loss, over the amount of such other insurance or indemnity, and applicable deductible."
    Sep 12,2015
Global Alert! Preferred
It did offer to cover what I wanted covered.
Virginia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Did not have to use it, but it did offer the same premium coverages as the one the trip provider tried to sell me for $400 less....
cheri b. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Thankfully, I did not have any issues and did not need to use the insurance. It was nice knowing I had coverage if I needed it, especially so far from home.
Ronna D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
I thought the plan was comprehensive and at an affordable price.
Carol G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
I am grateful that the trip insurance that I purchased thru InsureMyTrip.com specifically Global Alert! Preferred to South Africa came through when I really needed it! My husband was diagnosed w/ stage 4 cancer on 1-10-12, I purchased the trip insurance on 1-9-12. After supplying all of the needed info, I was sent a check for the full cost of my flight. Many, many Thanks!!
Patricia Renee T. would recommend this plan to a friend or relative.
17 of 17 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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