Travel Insurance Reviews Global Alert Preferred Plus
The Global Alert Preferred Plus plan offers higher limits than the Preferred plan for comprehensive benefits, such as Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip due an unforeseen covered event.
To learn more, see the GlobalAlert Preferred Plus product page.
The trip included a
tour
Global Alert!
Preferred Plus
Fortunately, I did not need to use the plan. It was a huge comfort to know I had it. Certainly, I will use your services again,
Arlene B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
The "peace of mind" this plan offered easily made it worth the cost.
Anthony B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
I have in the past used Global Alert many times successfully. Now, I DO NOT recommend them.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
Dorothy S. would not
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
Hard to rate the insurance, as I did not need to file a claim.
Carol M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred Plus
I filed a claim for medical reimbursement and also a missed connection. I received the payments for what I filed for, though it took several months after the paperwork was filed to have the claim reviewed and have my check. Though some of the documentation from my travel agent was lacking in detail, I still believe they took a long time to process as I have another claim in for another trip (with excellent documentation) that is taking a while to process.
Wayne C. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
Given the odds that the occurence would not occur keeping 25% of the premium for a cancel for any reason coverage is "hoggish"!
Dennis H. would
recommend this plan to a friend or relative.
Global Alert!
Preferred Plus
Insurance was great coverage, but very expensive!
Leonard K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
Did not need to use any services so we don't know how easy or difficult it would be to file and process a claim.
Kim M. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
Claim and paperwork submitted October 4th, 2017. Final ck written by Trip Mate, Global Alert's underwriters dated January 12, 2018. Postmark on envelope for that check - February 7, 2018! Insure my trip provided an agent, Gail, who was fabulous in contacting Trip Mate ( aka GLobal Alert ) several times on my behalf, always keeping me informed. However, for their claims administrator to send payment in the incorrect currency after reviewing every bit of travel documentation, including receipts, is an indication of poor training, lack of attention to detail and of course prolonged reimbursement. Bottom line: The company made more than my premium be delaying payment of a legitimate claim. They also seem to be very understaffed.
James G. would not
recommend this plan to a friend or relative.
-
Carol
We are very sorry to hear about your difficulty in dealing with the TripMate (Global Alert) claims process but pleased to hear that TripMate was able to provide closure to your claim.
Gail is one of our Anytime Advocates who support you with the process if your claim is delayed or unfairly denied. Our caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler because our non-commissioned representatives work to find the best plan for you.
Please feel free to call Customer Care at InsureMyTrip weekdays from 7:00 AM to midnight and weekends from 9:00 AM to 9:00 PM for assistance in quoting and purchasing a policy or for an Anytime Advocate in the event of a claim issue.Feb 26,2018
Global Alert!
Preferred Plus
Did not need the plan, but you never know when you will need trip insurance! The plan I purchased right after I made trip arrangements would have covered everything we needed if something unexpected had happened. Very happy not to have needed the plan.
Steven S. would
recommend this plan to a friend or relative.
Global Alert, who is no longer writing new travel insurance policies, is in the process of securing a new underwriter. In the meantime, TripMate who previously handled claims for Global Alert, has transferred all responsibilities to Broadspire. You will be pleased to hear that Broadspire was very amenable to expediting your claim.
Upon receiving your comments, we assigned your claim to Gail who is your Anytime Advocate. Gail contacted Broadspire who assured us that a claims representative would contact you to advise you that she would be processing your claim. If the company has all the documentation, Broadspire should be able to process your payment immediately and send it to management for final review.
In the meantime, we are publishing your review but request that you let us know once you have received your check. You can call Customer Care weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.