Travel Insurance Reviews HCC Medical Insurance

HCC Medical Insurance Services (formerly MultiNational Underwriters) was established in 1998 in Indianapolis, Indiana. HCC is a full service organization offering a comprehensive portfolio of international group health, domestic short term travel medical insurance products and comprehensive plans, designed to address the insurance needs of travelers worldwide. Below are travel insurance reviews from travelers like you who purchased an HCC plan from InsureMyTrip.

Learn more about HCC Medical Insurance.

Customers rated HCC Medical Insurance Services
4.56 out of 5
1,324
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
HCC Medical Insurance Services Atlas International
I did not need to use the insurance so it is difficult to rate it
Janet B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
HCC Medical Insurance Services Atlas International
This is the insurance you wouldn't want to get if you are traveling/backpacking overseas. I had to submit my insurance claim forms 3 times through their various customer portal(s) I was given at the time by different customer service reps. They said they hadn't received the forms every time I checked in and I resubmitted and waited till I contacted again. They asked me to wait 30 days at the end of each call, which ended up waiting for 3 months while they were not processing anything. Since I am traveling overseas (hence the travel insurance) I also submitted a wire transfer form so I didn't get paid via check.
Of course when I reached out again, they said they did not receive my wire transfer form and they mailed a check. Several chats and almost 3 months later I got two wire transfers with the help of Insuremytrip rep.
As far as I understood, they were going through a change in their electronic system therefore their service portal was useless. I needed to repeat myself again and again to a new rep in the middle of my travels in Asia.
I would not recommend this insurance to travelers. There are much modern and efficient insurance companies out there.
Asli L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    We are sorry to hear that you experienced difficulties in filing a claim while traveling. We are happy to see that you allowed one of our Claims Advocates to assist you in your claim, which was paid. We have escalated your experience to HCC for further review.

    Please feel free to contact us if you have any questions or concerns. Our licensed representatives are available 7 days a week and can be reached at 1-800-487-4722.
    Nov 10,2017
HCC Medical Insurance Services Atlas International
Purchased at the last minute.
Was easy and quick to do.
Courtney B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
HCC Medical Insurance Services Atlas International
I wish it were a little less expensive.
Swapnil K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
HCC Medical Insurance Services Atlas International
Thanks for making travel insurance affordable and easy to acquire.
Mwate C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
HCC Medical Insurance Services Atlas International
It didn't cover my pre-existing conditions, but my conditions do not activate in England's weather. So I felt really good about this package. I might request their services again.
Stephen A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
HCC Medical Insurance Services Atlas America
I've been getting my travel insurance from this website for a while but fortunately never used it. For the first time I used the insurance and I had absolutely no problems at all, worked like a charm. Will keep purchasing my insurances here!
renato v. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
HCC Medical Insurance Services Atlas International
I didn't have to use the plan so it's hard to comment on their customer service, if procedures would have been covered etc. It seems no provider get good reviews when it comes down to actually filing a claim.

I did like insuremytrip.com for comparing different providers.
JORDAN H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
HCC Medical Insurance Services Atlas International
We didn't use the plan so our review lacks details concerning timeliness of payment and other details involved in an actual claim.
this plan offered the best value for the money compared to other available plans
Joseph N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
HCC Medical Insurance Services Atlas International
HCC website is like a labyrint, old-fashioned like back in the nineties. Submitting a claim is a pain in the a** and they take the "reasonable" time of one month to process it, not to say that you need to send a separate form to receive a wire transfer instead of a check. Hey, if you didn't notice, we're in year 2017.... please do something about it. Definitely I will never use their service again. I'm a traveller and I need fast and easy process, not to make several international phone call and receive a different answer every time.

Update 17/9/17
Insuremytrip replied to my comment offering support. After more than one month with not even an reply from HCC, I wrote to Insuremytrip's support. Do you think someone came back to me?
Michele D. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 31,2017
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