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Travel Insurance Reviews InsureAssist

InsureAssist is a leading provider of direct-to-consumer travel protection insurance products and services. The expert staff at InsureAssist are available 365 days a year and are licensed travel insurance experts. InsureAssist travel protection plans are Underwritten by Nationwide Mutual Insurance Company.

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Customers who have visited Italy rated InsureAssist
4.56 out of 5
171
ratings and reviews
95%
recommended
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Cruise
Filed claim
InsureAssist TravCan Premier
Thank goodness I didn't need it but it was good coverage for a good price.
Garrett B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureAssist TravCan
Although a very experienced international traveler (visited more than 70 countries and made at least 25 round-the-world trips), I had never before purchased travel insurance. Several of the provisions and restrictions surprised me, e.g., pre-existing medical conditions, but now that I understand the rules, I anticipate no more surprises.

I purchased travel insurance for my recent vacation at the recommendation of several co-traveling friends. Fortunately, my wife and I had no problems, but one of our friends broke her wrist and had to cut short the trip - they purchased their insurance through a different company then did I, so I assume they are in the process of filing a claim and will eventually get reimbursed the appropriate amount. Their experience has convinced me that trip insurance is a wise purchase, especially for expensive, non-business travel.

However, although I will purchase insurance from the same company in the future (because of ease-of-use and minimum hassle), I do have 2 concerns:

1. Documentation - since I do not have to file a claim, I have no experience with the requirements of my current insurance provider. But, based on my friend’s recent accident, this seems to be an inordinate amount of paperwork required, which obviously necessitated many phone calls and several visits to hospitals and doctors. Fourthly, we had 2 doctors with us on our trip and they were able to authenticate some of the documentation. But, although I am admittedly not an insurance professional, there did seem to be a requirement for a lot of (in my opinion, redundant and duplicative) paperwork.
2. Price - again, although I am not an insurance professional (but a very experienced business owner) and have no idea of the cost structure of this service, the price did seem very high. Obviously, from my friend’s perspective, when you have a problem and require reimbursement, insurance become very valuable. However, from my own experience (as I said, I am a very experienced international traveler with literally hundreds of flights and a few million frequent flyer miles), I do not understand why the cost is so high - my recent insurance purchase was about 4% of the insured value.

Other than concerns about the administration/documentation requirements and costs, I was very satisfied with the service and would recommend this insurance provider to my friends.
Thomas S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureAssist TravCan Premier
Covered those things I wanted. A little expensive, but gave me great peace of mind.
Jeffrey S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
Fast easy peace of mind.
Frank P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
It was easy to sign up and the coverage was better than what the tour facilitator offered.
Larry L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
InsureAssist TravCan Premier
Thankfully, I did not need to file a claim. InsureAssist offers peace of mind at a very affordable price...THANKS!
Terry K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
InsureAssist TravCan Premier
Difficult to judge an insurance company unless one sees how easy it is to file a claim and not get the run-around.
Luckily I did not have to file a claim.

It was a bit confusing figuring out which pieces of paper I needed to print to bring with me on the trip.
Joan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback. The most important information to bring with you would be your policy number, and the 24 hour emergency assistance phone number.
    May 10,2013
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