Travel Insurance Reviews InsureAssist

InsureAssist is a leading provider of direct-to-consumer travel protection insurance products and services. The expert staff at InsureAssist are available 365 days a year and are licensed travel insurance experts. InsureAssist travel protection plans are Underwritten by Nationwide Mutual Insurance Company.

Learn more about InsureAssist.

Customers rated InsureAssist
4.59 out of 5
2,049
ratings and reviews
98%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
InsureAssist TravCan Premier
Thankfully we did not need to use our policy but the peace of mind knowing we had the policy made our trip more enjoyable.
Deborah Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
InsureAssist TravCan
did not have to use policy
Henry W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
InsureAssist TravCan Premier
Reasonable price. Easy to understand and purchase online.
Gladys F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
InsureAssist TravCan
We were delayed over night because airline cancelled. Insurance covered meals and lodging. I was very disappointed they refused to pay taxi fare to/ from airport. I highly suggest you request taxi fare as part of trip delay. Thank you.
Esther F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for taking the time to help your fellow travelers.

    The InsureAssist TravCan plan offers Trip Delay that includes reimbursement for "(b) Any reasonable additional expenses incurred" as a result of a Common Carrier delay. The policy defines Additional Expenses as "...any reasonable expenses for meals and lodging which were necessarily incurred as the result of a Hazard and which were not provided by the Common Carrier or other party free of charge." This definition precludes reimbursement for the taxi under this policy.

    In the future, should you wish to find a plan that would reimburse additional transportation expenses such as taxis from the hotel to the airport under Trip Delay, please call Customer Care at 800-487-4722 for quotes.
    Feb 11,2016
The trip included a
tour
InsureAssist TravCan
There is only a way to evaluate the benefits of an insurance plan when a claim has been filed. There was no claim during my trip.
Judy A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureAssist TravCan
In most cases I have been reluctant to buy travel insurance, feeling it is not necessary. When we were forced to cancel our recent trip do to health issues of elderly family members, the insurance covered our entire loss. Highly recommend insurance if your trip is prepaid and you have similar situations which may cause a cancellation totally out of your control.
Jay S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
InsureAssist TravCan
This was the first time we've bought cruise trip insurance and I'm glad we did. My wife got very sick right before the trip and the customer service was very helpful. The refund check arrived very quickly with no problems. Thanks.
Barbara C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
The team was very responsive when I needed to change addresses. However, I became ill and had to cancel. I sent in the paperwork, and they asked for additional paperwork which had already been submitted. I have sent in 2 emails describing where the info is located in the paperwork I sent in.
Anne Gore K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you providing us with the opportunity to advocate on your behalf. We are happy to report that the claims administrator has informed us that your claim was paid. Please let us know if you have any questions or concerns by calling 800-487-4722.
    Mar 25,2016
InsureAssist TravCan Premier
The plan provided all the coverage needed, but I have a question about how some of it would be delivered since I was in such a remote area.
Robert G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for providing a review to assist your fellow travelers.

    Your plan provided 24 Hour Assistance through MedJet Assist who specializes in transporting patients to and from hospitals, rehabilitation centers, specialized care facilities, and private residences with the same level of care that would be expected from a hospital ICU. Their aircraft contain state-of-the-art medical equipment, and their medical teams have the highest level of training and experience in the industry. Each medical transport has a two-person crew that consists of a critical care trained Flight Nurse and either a Flight Paramedic or a Flight Respiratory Therapist. They also have full-time specialty teams for IABP/Cardiac and transplant patients.

    In the event you required emergency medical treatment or transportation services during your trip, you or someone on your behalf would contact MedJet Assist's 24 hour emergency assistance phone number as soon as possible. MedJet Assist has an extensive database of medical contacts providing you with services that meet US standards. Although you did mention that you were in a remote area, there were probably local authorities for you to contact who would have assisted you in contacting MedJet Assist.

    Please let us know if you have any further questions or need additional information.
    Feb 10,2016
The trip included a
tour
InsureAssist TravCan Premier
I had to contact the office on a weekend and received a response within minutes.
Cynthia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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