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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers who have visited Australia rated International Medical Group
4.21 out of 5
38
ratings and reviews
89%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured SE
An honest plan at a time when everyone else is taking advantage to rip off people.
ANDREW R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
My dissatisfaction with the claim and policy is complexity of the contract, written with an abundance of language that allowed my claim to be denied, all within reason, given the contract (20 pages). First reason given, no notice within 20 days of loss. I filed on grounds of employer canceling my vacation given the need for me to remain on duty (I'm a surgeon). The company stated that my loss occurred when the vacation was canceled. I filed 15 days after the date of return, assuming the loss occurred when trip would have been concluded; when all the arrangements were beyond salvage and when I had a chance to request all the refunds from airlines, etc. Second reason, some of the travel providers issued vouchers rather than refunds. There exists no way to use those as the trip was overseas, but the company considers vouchers to be refunds. Some of the vouchers expire before we will be allowed into those countries. The policy states "unused non-refundable Prepaid Payments or Deposits" will be reimbursed. I maintain that an unusable voucher is not a refund, since the definition of re-fund is to return my funds to me, not a promise for future travel. Lastly, I made what is a fatal error in changing my departure date by a single day without changing the policy. That apparently invalidates it. I may no longer bother with comprehensive insurance, and stick to medical only, as it appears to be an unnecessary expense given the myriad ways a claim can be denied. Although I shudder to think of the all the ways a company could escape paying a large medical claim.
Kenneth W. would not recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group Patriot International Lite
Took 6 months and multiple call attempts after filing a claim to finally get a denial for an emergency root canal for sudden nerve pain despite the policy saying dental is covered for “Unexpected pain or Treatment due to an Accident”. I even emailed to pre-certify and they responded that dental didn’t need pre-authorization. Regardless of the decision this was absolutely terrible service - 6 months without any response! Stay away from IMG.
Cathy Z. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from IMG iTravelInsured:

    "Cathy, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "
    Sep 03,2020
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Since I didn't have the need, thank goodness, to use this insurance I wouldn't be a person to rate how well or not well they were in handling any claims.
Ronald R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
Did not have to use, but nice knowing I didn't have to worry. I wasn't happy that I had booked a tour for Sydney back in August but I forgot to add it to my insurance and it was going to cost me $200. to add just before I left. Thankfully I didnt have to cancel and it was only $190.00 tour. Might think twice about that next time I have to have Travel Insurance. And I had proof that I had book when I purchased my insurance. When you have a booking way in advance it is hard to think of everything. I think you should be more lenient in that respect.
Pamela K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for taking the time to reply to our request. We certainly agree that it is difficult to recall every item if you book way in advance. However, in that event, you may add additional trip expenses after you purchase a policy. We suggest that you call us within 10-21 days (policy specific) of adding the additional expenses so we can re-quote your policy and add the trip cost onto your existing policy.
    Jan 28,2020
The trip included a
tour
International Medical Group iTravelInsured SE
I didn't need to file a claim, so I am unable to comment on customer service and timeliness of reimbursement.
/Leonard J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
We learned a lesson 7 years ago in Australia-always get primary medical if you are on Medicare. InsureMyTrip has always been soooo help in recommending the policy with the coverage we need.
Roberta S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
The policy was easy to purchase and amend as additional costs were planned.
I recommend this coverage without reservation.
Stephen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
The coverage on this policy meets my expectations. I have insured with IMG on several occasions through InsureMyTrip. Fortunately, I have not had to file a claim or use the insurance coverage so I cannot provide an assessment of my satisfaction.
Karen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Unfortunately, I had to go to a hospital emergency room because of a lingering illness while traveling in Australia. After returning home, I called I Travel Insured to report the claim and get the claims process started. Their claim process was straightforward and easy, especially because I had all the needed documentation from the hospital and doctor and proof of payment. The claim was paid in less than 4 weeks after submission. In addition, a couple of items that were not paid were clearly explained to me in a letter that I received a week before I received the check. The reasons for denial were fair and seemed to comply with the policy. But the majority of the medical claim was paid with no additional follow up needed. I was and am extremely happy with their service. Through the years, I have had to file two other medical claims with different travel insurers. One was for myself and the other for my husband. By far, I Travel Insured's claims process, communication and prompt payment was heads above the other two companies. I highly recommend using this insurance and have just purchased another insurance policy with them for an upcoming trip.
Maureen D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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