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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers who have visited Morocco rated International Medical Group
4.54 out of 5
24
ratings and reviews
95%
recommended
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Filed claim
International Medical Group iTravelInsured SE
The plan purchased through International Medical Group was very reasonably priced for coverage on my son, granddaughter and myself. Thanks to our dear Lord we had no issues while traveling in Morocco and the plan gave us peace of mind in knowing that we had adequate Medical coverage should a Medical situation arise. Will definitely use International Medical Group on my next trip abroad.
Magdalene L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
On paper, International Medical Group and iTravelInsured offer a good product at a reasonable cost. However, their claims process is one defined my delay, dishonesty, and obfuscation. Policy language is misapplied. Policy definition is misconstrued. Policy requirement is ignored.

My claim was partially denied based on their team's misunderstanding of the product and their misreading of Policy definition. My attempts to initiate the informal and formal grievance processes defined in the Policy were repeatedly blocked. Eventually, the claim was fully covered as a "goodwill gesture".

I recommend spending a little more for a better brand. It will be less headache and heartburn in the end.
Tyler N. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Didn’t need to use it which is a good thing.
Margaret B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
never used it

The real test of the plan is when you use it
Michele B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
The value of any travel protection plan can only be accurately rated based upon claims experience. I chose this plan based on what I thought was good value and benefits. Nonetheless, that becomes meaningless if there should be a poor claims experience. Thus this plan seems good only so far as the benefits offered. I can't comment on their handling of a claim.
Bruce T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
These questions are not a measure of the plans quality in that fortunately I didn’t have to file a claim.
Steven H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Unfortunately, I had to cancel a trip to Morocco due to health issues (nothing life shattering, fortunately, and I was able to rebook several months later). My trip costs were fully reimbursed. This only complaint I had was that I had to call and "shake the bushes" several times to move the claim along. It took perhaps three months. That said, they paid the claim and I was satisfied. Just be prepared for a fairly long wait. I would purchase from this company again, with the understanding that payment is SLOW.
Ann K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for sharing your claims experience. We would also like to remind you and your fellow travelers InsureMyTrip's promise of Unparalleled Customer Service:

    "Sometimes, a claim is denied by the insurance company. When this happens, InsureMyTrip customers have the option to have their claim reviewed.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money:

    Claims assistance - Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.

    Dispute resolution - Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.

    Travelers save over 1,000,000 dollars since our travel insurance claims advocacy program began in 2009
    Over ninety percent of our claims advocacy customers were satisfied with the outcome."

    If you wish us to assign an Anytime Advocate to a claim, please call Customer Care at 800-487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.
    Jan 08,2019
The trip included a
tour
International Medical Group iTravelInsured LX
Was happy to not have to use it; but was glad it was there if needed.
Sharon T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Had a minor medical urgent care incident but the hassle of getting all the required documentation from the Moroccan clinic to be used in filing a claim wasn't feasible - and the total cost of the service was about $45. I thought about filing anyway just to see how it would get handled, but figured it would be a waste of my time and the company's time - there are more effective things for both of us to do!
Sig S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
I chose this plan based on coverage and cost. I did not file a claim. I can't see the point of reviewing an insurance plan except in terms of how they handled a claim.
Richard J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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