Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
I sent an email about a potential incident but didn't get my question answered and the details I needed. I only received a copy and paste of the insurance policy, which I already had.
Fransis H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
International Medical Group
Patriot International Lite
Didn't need to use the plan, but will consider it again for further trips.
Edward H. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Plan was for "Cancel for any Reason". It took too long to receive refund.
Bruce G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
The plan purchased through International Medical Group was very reasonably priced for coverage on my son, granddaughter and myself. Thanks to our dear Lord we had no issues while traveling in Morocco and the plan gave us peace of mind in knowing that we had adequate Medical coverage should a Medical situation arise. Will definitely use International Medical Group on my next trip abroad.
Magdalene L. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
On paper, International Medical Group and iTravelInsured offer a good product at a reasonable cost. However, their claims process is one defined my delay, dishonesty, and obfuscation. Policy language is misapplied. Policy definition is misconstrued. Policy requirement is ignored.
My claim was partially denied based on their team's misunderstanding of the product and their misreading of Policy definition. My attempts to initiate the informal and formal grievance processes defined in the Policy were repeatedly blocked. Eventually, the claim was fully covered as a "goodwill gesture".
I recommend spending a little more for a better brand. It will be less headache and heartburn in the end.
My claim was partially denied based on their team's misunderstanding of the product and their misreading of Policy definition. My attempts to initiate the informal and formal grievance processes defined in the Policy were repeatedly blocked. Eventually, the claim was fully covered as a "goodwill gesture".
I recommend spending a little more for a better brand. It will be less headache and heartburn in the end.
Tyler N. would not
recommend this plan to a friend or relative.
8 of
8 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Didn’t need to use it which is a good thing.
Margaret B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
never used it
The real test of the plan is when you use it
The real test of the plan is when you use it
Michele B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
The value of any travel protection plan can only be accurately rated based upon claims experience. I chose this plan based on what I thought was good value and benefits. Nonetheless, that becomes meaningless if there should be a poor claims experience. Thus this plan seems good only so far as the benefits offered. I can't comment on their handling of a claim.
Bruce T. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
These questions are not a measure of the plans quality in that fortunately I didn’t have to file a claim.
Steven H. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Unfortunately, I had to cancel a trip to Morocco due to health issues (nothing life shattering, fortunately, and I was able to rebook several months later). My trip costs were fully reimbursed. This only complaint I had was that I had to call and "shake the bushes" several times to move the claim along. It took perhaps three months. That said, they paid the claim and I was satisfied. Just be prepared for a fairly long wait. I would purchase from this company again, with the understanding that payment is SLOW.
Ann K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"Sometimes, a claim is denied by the insurance company. When this happens, InsureMyTrip customers have the option to have their claim reviewed.
All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money:
Claims assistance - Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
Dispute resolution - Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
Travelers save over 1,000,000 dollars since our travel insurance claims advocacy program began in 2009
Over ninety percent of our claims advocacy customers were satisfied with the outcome."
If you wish us to assign an Anytime Advocate to a claim, please call Customer Care at 800-487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.