Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Fortunately, I did not need to use any of the plan provisions
Kathryn S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
We were already abroad when one of us tested + on a Covid home test. We emailed IMG with a question regarding proof needed if we were not allowed to board our cruise. We didn’t hear back from them until we were headed home 16 days later. What we got was a generic email. Terrible customer service. Would never use them again.
Connie B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. If you have additional questions concerning your coverage or wish to initiate a claim, please contact us at 317-655-9798 or by email to [email protected].Oct 24,2023
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Terrible customer service! It took over 4 months to get paid on a claim and literally 50+ hours of follow up calls with the company. Hold times were hours long and I received conflicting information. They seemed to do their best NOT to pay me for covered events in my contract - possibly hoping that I would give up. I had to escalate to the CEO in order to get any action. (I also requested help from Insure My Trip and that customer service was great). Be sure to read the contract before buying from this company. There are other companies on this site who might be a better fit. I can't recommend IMG and will never buy from them again.
Nancy G. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
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Kaylie
Dear Valued Customer,
Thank you for letting us know about your claim experience. We are very sorry for the delays and multiple communications. Prior to the pandemic, claims were typically processed within 30 days provided that all necessary documentation was sent in. Due to the overwhelming volume of trip cancellations and other claims during the pandemic, the normal processing time for claims has been around 3-4 months over the past year or so with most providers. That time can also be longer if they are waiting for further documentation from you. Things have started to get back to a more manageable volume so we're hopeful claims will get back to a reasonable timeframe.Jan 31,2023
International Medical Group
iTravelInsured SE
I had no claims or incidents fir which use of insurance was needed, but it seemed it had reasonable cost for the coverage and sign up process was easy.
Susan A. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
we have been very satisfied with insure my trip. luckily we havent needed to file aclaim. the process for purchasing the plan was easy and it was great to speak to a human. we also appreciated their sending us both the full policy to read via the computer but also the few page summary with all the phone numbers and procedures. we have used this company before and will again in the future
Kim B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
I traveled with a hiking group of women who were all in our mid to late seventies. Because of our age and the high level of physical activity we all opted for this insurance plan and were secure knowing that we were fully covered for any eventuality. Luckily, we didn't need to make a claim.
Geraldine E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured LX
Be careful with increasing trip cost that must be insured with addendums to original trip cost. Our trip cost increased as we booked additional tours, etc. Insurance quote started out being about 10% of trip cost, but ended up being around 12%. I might have chosen another insurer had I known he rate was going to increase that much. I called customer svc when the last addition increased the cost increased about 15% of the added cost and was told that was their rate schedule. Next time I will request a schedule of the rates for various trip costs.
Roland C. would
recommend this plan to a friend or relative.
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Carol
Thank you for your feedback. It is always a good idea to request quotes at your estimated total trip cost. Travel providers vary their pricing. Some providers just use an average rate. Other providers charge a large chunk of the premium at the lower trip cost, while still others use a rate that increases once you enter a higher range for trip cost.
Please also remember that InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722. We would be happy to assist you.Sep 03,2019
The trip included a
cruise
International Medical Group
iTravelInsured LX
Fortunately, we did not need to file a claim. While deciding which plan to purchase, and following the purchase of this plan , I had several questions regarding it. Each representative , with whom I spoke, was very efficient, knowledgeable, and personable . Totally satisfied with the overall experience .
John M. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
The key metric for reviewing insurance is claims processing. Since no claim was made it is impossible for me to make an informed evaluation on this important aspect of the Plan.
Paul L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Luckily I did NOT need any of the services provided. But with having the insurance I did feel more confident on my trip !
Agnes B. would
recommend this plan to a friend or relative.