Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I have been purchasing travel insurance from insure my trip for a number of years. Thankfully I have never had to submit a claim. I am hopeful that if I ever have to file a claim it will be taken care of in both a timely and efficient manner.
Roderick B. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
We had to cancel our trip due to an unexpected work requirement for my husband. We promptly filed a claim and have been given the run around for over a month now. I have provided massive amounts of the requested documentation requested and they refuse to process our claim saying they need more information that I have already provided. There is no way to speak to a claims representative handling your specific claim an all correspondences have to take place through email. My emails are not answered and then I get more automatically generated emails requesting the same information that has already been provided. This policy was a complete waste of money and I will never purchase travel insurance from them again.
Jason J. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
International Medical Group
iTravelInsured SE
This was the first travel delay claim I have had to make, and the process was a bit frustrating online. It took two attempts, but my claim(s) were processed in what I felt was a fair amount of time, 30 days, and given the incredible melt down of the airlines during Christmas 2022, I felt this was acceptable.
I will recommend IMG to friends, and have used them again since my claim.
I will recommend IMG to friends, and have used them again since my claim.
Teresa P. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Suggestion for improving communications and exceeding customer expectation:
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.
Thanks for listening,
Nicholas J Ranieri
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.
Thanks for listening,
Nicholas J Ranieri
nicholas r. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
My vacation was unique and I did not see coverage for it on the list of plans. I was trying to get coverage for a week long sailing trip (not a cruise). So I called to get a quote and the rep I talked to was very helpful. I got the coverage I needed. Fortunately, I did not need to use it.
Casey R. would
recommend this plan to a friend or relative.
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